Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

PeopleMetrics

MARCH 25, 2021

Good open-ended survey questions allow respondents to provide feedback in their own words via qualitative free-form written text fields. Discover our award-winning Customer Experience (CX) blog: [link]. These customer survey comments contain GOLD, but because of their unstructured nature, they are difficult to analyze manually.

Customer Survey 62

Customer Survey Text Analytics CX Customer Feedback 62

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

FEBRUARY 23, 2024

Check out the Essential Pulse Survey Questions blog. The tools shouldn’t just be able to create effective pulse surveys but also have an internal system, like Text Analytics software , that can help you analyze and manage feedback without manual analysis. Now, how to choose the right pulse survey tool for your company?

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Analyze hundreds and thousands of text responses swiftly. Well, you’re in the right place!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 9, 2023

And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. Also, their text analytics tool helps you gain insights from open-ended customer feedback. That’s why, users have started seeking alternatives.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.). Best Features Provides Text Analysis to derive actionable insights from open-ended feedback. SurveyMonkey Contact them for details 4.4 (5)

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

SEPTEMBER 28, 2023

Make sure that elements like text size, buttons, and drop-down menus are not just functional but also user-friendly on smaller screens. Cut the Clutter: Only include what’s necessary to cut down on scrolling and wrap-around text. Keep text, rows, and column length to a minimum. The solution lies in closing the feedback loop.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

APRIL 8, 2024

Here’s what you can do: Carve Your Unique Space: Begin by conducting an introspective analysis of what truly sets your business apart. Navigate the Competitive Landscape: Utilize competitive analysis tools to gather insights on your competitors’ strategies, strengths, and weaknesses.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

CSAT.AI

MARCH 15, 2023

In this blog post, we will discuss what makes Generation X customers different and why they are so important for businesses (with a musical soundtrack to guide the way to the MTV generation!). Email and text are the best and phone is a last resort. They have significant buying power and might be the core customer base of a brand.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Data Analysis: The most important aspect of any survey tool is data analysis and monitoring, so check this feature of your tool thoroughly. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

SEPTEMBER 25, 2023

In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy. Comments and Reviews: Comments and reviews remove the guesswork from feedback analysis. It’s essential not to disregard negative comments.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. This list is created after a detailed analysis of each tool’s features, price, pros, and cons. It also condenses long documents or text into a brief summary.

NPS 52

NPS Social Media Text Analytics Outlook 52

Shep Hyken

NOVEMBER 19, 2021

Not that blog you’ve sent every new customer the last two years, send an insightful report they’d only get by signing up for email. . You may think you’re spamming customers when sending them texts, but the reality is 91% of consumers said they’re open to receiving text messages from brands they like.

CX 79

CX Start-ups Touchpoint Customer Service 79

SurveySensum

MARCH 1, 2024

Well, this is a classic example of an NPS analysis gone wrong. Well, after implementing the NPS program in over 40 organizations, I’ve created a list of 6 rookie blunders that you must avoid to keep your NPS Analysis fool-proof! 6 Common Rookie Mistakes in Net Promoter Score Analysis 1.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

DECEMBER 18, 2017

We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. The future of the feedback analysis - text and voice analytics. I am a big fan of text and voice analytics. Text analytics help you to hear the real voice of the customer.”

Text Analytics 109

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 109

SurveySensum

AUGUST 3, 2023

5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

JANUARY 17, 2024

And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Closed-ended questions provide structured, quantifiable data suitable for statistical analysis, allowing you to quantify trends and patterns. Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Why look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Retently NPS surveys and trend analysis Detailed reports and dashboards 7 days free trial available $25/month 4.8 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

TeamSupport

JULY 1, 2020

Part 1 of this blog series explored the meanings of and differences between customer sentiment analysis and Customer Distress Index (CDI™)— customer sentiment analysis uses text to indicate a positive or negative tone to the communication and the TeamSupport CDI uses data to indicate whether a customer may be satisfied or frustrated.

Sentiment Analysis 59

Sentiment Analysis B2B Contact Center Customer Satisfaction 59

SurveySensum

JANUARY 5, 2024

Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Keyword Analysis for Customer’s Language Keyword analysis examines the words and phrases that customers use when searching for information or expressing their concerns.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. 5) Hotjar Heatmaps Scroll Tracking Conversion Analysis Free version available Starts at $80 USD/ month 4.3 (5) Let’s dive in together and explore the world of B2B manufacturing feedback tools.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). The tool is built for organizations of all sizes and offers advanced data collection and analysis.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you. How Can You Overcome NPS Scoring Limitations?

NPS 87

NPS Net Promoter Score Customer Journey Map Customer Satisfaction 87

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you. How Can You Overcome NPS Scoring Limitations?

NPS 86

NPS Net Promoter Score Voice of the Customer Customer Journey Map 86

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5) No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. It enables financial institutions to communicate with their customers through various channels, such as voice, text, and video. What is a banking phone system?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

DMG Consulting

MAY 5, 2020

During the past few months, we’ve published a series of newsletter blogs, columns and white papers to help executives and contact center leaders manage through the coronavirus pandemic. The sentiment and intent analysis capabilities of the more advanced solutions increase the benefits for enterprises. . Using IA and CJA to Improve CX.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

Logicalware

AUGUST 9, 2023

In this blog, we summarise the innovative solutions that have contributed to our success and demonstrate how our most innovative products can help your business deliver exceptional customer experiences. But don’t worry, we’re here to help! ” Moreover, it can suggest responses, which agents can customise before sending to the customer.

Innovation 52

Innovation AI Customer Experience Case Management 52

CSAT.AI

MAY 3, 2023

Today we’re following up on our improper ticket closing blog. Text interactions often have misspellings or even incorrect wording. What happens to a ticket before it reaches the closing stage (if it ever does) impacts metrics and CX too. These are six ticket handling problems to avoid.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

Confirmit

MARCH 19, 2018

I recently did a webinar on just this topic and while I recommend you watch the full webinar (you can find the link at the bottom of this blog), I thought this post may serve as a great way to whet your appetite on the subject. Learn more about Text Analytics ]. Learn more about Text Analytics ]. This can be a reality today!

Text Analytics 49

Text Analytics Sentiment Analysis Gaming Technology 49

CX Accelerator

FEBRUARY 12, 2018

It can even be in the form of free text responses in surveys. A version of this post originally appeared on M4 Communications blog. Sue writes for CustomerThink and you can also see her insights on her company's blog, M4 Communications. She is a driving force behind our slack channel and co-facilitator for #CXChat on Twitter.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. With Text Analytics Software Use a robust text analytics software that will let you read between the lines. What is NPS? But Why is NPS Important? How to Analyze Open-Ended NPS Feedback?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you. How Can You Overcome NPS Scoring Limitations?

NPS 62

NPS Net Promoter Score Voice of the Customer Customer Journey Map 62