Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. However, how VoC data is collected, analyzed, and acted upon has changed. Plus, look at how to create a VoC strategy from scratch in five simple steps. VoC analytics improves products, services, and processes to meet consumer expectations better.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ).

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Acting on customer feedback doesn’t mean doing one thing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Acting on customer feedback doesn’t mean doing one thing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Confirmit

MAY 29, 2018

Knowing your Net Promoter Score offers a variety of benefits that can prove extremely valuable for your business, including: the segmentation between Promoters, Passives and Detractors. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business. Why is NPS® Important?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40