Totango

MARCH 26, 2021

As the concept of the customer lifecycle has developed, understandings have changed under the influence of technology. In this holistic view, the unified customer lifecycle can be conceived as fluid, which includes a self-sustaining series of phases: Awareness: your prospect becomes aware of your brand and value proposition.

Net Promoter Score 66

Net Promoter Score Social Media Education Sales 66

Lumoa

APRIL 21, 2022

“When you change the way you look at things, the things you look at change.”   –  Dr. Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind.

Non-Profits 83

Non-Profits Customer Satisfaction Outlook Technology 83

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ And for this, they are required to understand the importance of gathering and analyzing customer feedback. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JULY 10, 2023

If not, then this blog is for you. It includes all interactions between customers and retail staff, aiming to enhance satisfaction, build loyalty, and foster a positive brand image. Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations.

Retail 40

Retail Customer Service E-commerce Social Media 40

Lumoa

APRIL 7, 2022

We wrote a step-by-step guide that explains what NPS is and exactly how you can work your NPS out. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so.

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. Source Source 4.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Mentor Questions.

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

SurveySensum

SEPTEMBER 25, 2023

By understanding what your customers like and dislike, what topics they’re interested in, and how they prefer to consume video content, you can create videos that are more likely to be watched, shared, and converted. In today’s world video marketing is on fire! The answer is simple: listen to your customers.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

MARCH 1, 2024

This led to the team missing out on understanding the real issues! This led to the team missing out on understanding the real issues! Not just that, this would have helped them understand the issues well in time, leading to the prevention of churn! But, like many, they were ONLY focusing on – the one number that needs to grow!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. So, what set Bakery B apart? What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

MAY 25, 2023

Takeaway In the realm of customer-centric businesses, one thing is clear—they understand the immense power of customer feedback. This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. What is tNPS?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

SurveySensum

DECEMBER 14, 2023

Improving customer experience is a multifaceted process and the simplicity of the NPS question does have some limitations that hinder you from truly understanding and addressing customer needs, no matter how robust your NPS software is. This is why you need to rethink your approach to understanding and improving customer experience.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

ClearAction

AUGUST 6, 2019

In Hewlett-Packard’s Marketing department at the start of her career, Kirsty’s outlook was influenced by a mandatory six-month job in the field to develop an understanding of customers as the prerequisite to her Marketing role. Marketing impact is greatest when every group is guided by customer experience insights in daily decision-making.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48

ClientSuccess

OCTOBER 16, 2017

A customer’s relationship with a brand begins with the very first sales call or email. This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Every single interaction from then on impacts the success this customer will have throughout their journey.

B2B 41

B2B Customer-Centric Organization Sales Customer Satisfaction 41

ProProfs

OCTOBER 26, 2022

From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . In this blog, you’ll learn all about customer service assessments, including how to create and optimize them and what skills and attributes to measure using them.

Customer Service 52

Customer Service Entertainment Start-ups Sales 52

ClientSuccess

FEBRUARY 27, 2018

Here are a few handoff areas to discuss as you align your departments around customer success: Brand Impact : How is a potential customer engaging with your brand? Here are a few handoff areas to discuss as you align your departments around customer success: Brand Impact : How is a potential customer engaging with your brand?

Customer Journey Map 40

Customer Journey Map Customer Satisfaction Sales Touchpoint 40

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Customer engagement software is a modern invention that takes care of a modern problem. Greater consumer power brought forth a new reality for companies.

Social Media 48

Social Media CRM Social Listening Omnichannel 48