blog three-best-practices-for-effective-call-management 
Lumoa
APRIL 28, 2024
If you’re reading this blog post, you are probably one of them. If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa. 78% of customers have backed out of a purchase due to a poor customer experience (CX).
Hodusoft
APRIL 17, 2024
That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. After the mass production of auto attendants began, all types and sizes of organizations used it to route incoming calls to the right agents. What is an Auto Attendant?
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Totango
JULY 6, 2021
Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. Here we’ll consider five of the best ways to track it: Customer lifetime value (CLV).
Totango
NOVEMBER 8, 2021
In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. PwC’s survey found that customers prioritized three qualities above all. 54% of U.S. 82% of U.S. Nearly 80% of U.S.
Totango
NOVEMBER 8, 2021
In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. PwC’s survey found that customers prioritized three qualities above all. 54% of U.S. 82% of U.S. Nearly 80% of U.S.
Totango
JUNE 25, 2021
This makes your escalation management strategy a key to effective customer retention. In this blog, we’ll highlight some ways smart use of automation can help you improve your escalation processes. Then we’ll look at three specific ways automation can help you optimize your escalation processes.
Totango
NOVEMBER 8, 2021
In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. PwC’s survey found that customers prioritized three qualities above all. 54% of U.S. 82% of U.S. Nearly 80% of U.S.
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