SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. Utilizing Promoters as Brand Advocates Identify Detractors Prevent Churn NPS as a Tool for Continuous Improvement NPS 3.0:

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Aquire

JULY 5, 2021

To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more. Efficiency: your team or individual productivity. Net Promoter Score (NPS).

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

SurveySensum

MARCH 10, 2023

Losing customers due to poor customer service can be detrimental to your company’s success. This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line. But how does NPS help retain your customers?

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Lumoa

MARCH 20, 2018

Listen to your customers. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. So let’s start! At the same time it is also what most companies are missing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Listen to your customers. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. So let’s start! At the same time it is also what most companies are missing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64