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Personalized Customer Service: The Basics

Aquire

But how can this experience be transferred to high growth environments, B2B, or the digital world? For example, personalization may be: Persona or segment-based. This kind of personalized customer service is driven by segmentation and development of buyer personas. Understand your audience.

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Clearbit’s Matt Sornson on driving growth with data and content

Intercom, Inc.

He sat down with me for a chat that ranged from common mistakes growth marketers make with their data to the backstory behind some of Clearbit’s recent, and in some ways unconventional, book launches ( Data-Driven Sales and Data-Driven Marketing ). PR is an underutilized growth tactic. Why does Matt see free products as a tool for growth ?

B2B 182
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Intercom on Product: Meet your marketer

Intercom, Inc.

Collaborate early with your marketing team to allow for implicit understanding of where you’re both headed. As a company starts, it generally tends to have this simple product on a flat team of like three, four, five people: all working on a very simple message to a simple group of people.

Start-ups 238