Intercom, Inc.

JULY 31, 2019

Just like how you can use chatbots to answer support questions, you can use chatbots to start conversations with website visitors, qualify leads, and even upsell customers. Nurture and upsell users. Trigger nurture and upsell messages via chatbots. The chatbot on our website. Chatbot marketing examples in the wild.

Sales 177

Sales Start-ups Engineering Technology 177

Totango

SEPTEMBER 1, 2022

Finally, we’ll offer some tips on updating your QBR SaaS strategy to leverage the latest technology and best practices. In general, QBR meetings help ensure that SaaS clients receive the value they’re paying for from their software provider, promoting higher subscription renewal, upsell, and referral rates. What Is a QBR in SaaS?

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. How is a Proactive Approach the Best way to Drive Customer Retention?

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. How is a Proactive Approach the Best way to Drive Customer Retention?

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Totango

JUNE 4, 2021

You can set up the Onboard New Customers SuccessBLOC to reach out to customers proactively offering tips or assistance. By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue.

B2C 62

B2C Customer Journey Map NPS B2B 62

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Making upsell offers. Blog content. Upsell offers. The post B2B Customer Journey Touchpoints CS Teams Need To Plan For appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Video content and ads.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

SEPTEMBER 13, 2022

Expansion of product usage through upsells. In that case, this might trigger a customer retention workflow to reach out and take corrective action, while a customer with a high satisfaction score might trigger an upsell offer. Your customer success playbooks should be keyed to the stages of your customer journey. Onboarding.

Customer Retention 86

Customer Retention Construction Touchpoint Gaming 86

Totango

FEBRUARY 23, 2023

Efficiency metrics are just as helpful to track alongside KPIs like upsell, cross-sell, growing your list of willing references, and tracking customer attainment of desired outcomes. The post 5 tips to supercharge your CS operations playbook appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Net Promoter Score 83

Net Promoter Score NPS Touchpoint Technology 83

Fonolo

JULY 5, 2023

30 Call Center Tips and Tricks You Can’t Live Without 3. How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. The same goes for the content that people see about your brand on blogs and social media. But make these fields optional.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Intercom, Inc.

SEPTEMBER 26, 2018

Use command verbs to make it clear what clicking a link or button will lead to: Read More on The Blog. A few tips on asking for feedback the right way: Be specific. Promotions and upsells. Promotions and upsells can provide the low-hanging fruit of customer engagement, but only if you leave the snake-oil tactics at the door.

Start-ups 202

Start-ups Customer Feedback Sales 202

Totango

JULY 8, 2021

With this system, alerts are automatically generated about any customer who requires attention – be it a customer with deteriorating health or an upsell opportunity that is set to renew soon. Started using new feature: Send best practices and power tips documentation. Schedule an adoption review in 30 days.

Invoicing 65

Invoicing NPS Customer Retention Start-ups 65

ClientSuccess

JUNE 17, 2019

Whether that revenue comes from an upsell, cross-sell, expansion, or something else, it’s still new revenue attributed to the customer. While some organizations have CSMs handle the entire upsell process, others bring in sales team members to help facilitate negotiating and contracts. This is where differences start to come into play.

Touchpoint 42

Touchpoint Sales 42

Totango

AUGUST 18, 2022

Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process. It also promotes higher product usage, increases the likelihood of upselling purchases and encourages customers to become enthusiastic brand advocates.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

Totango

JUNE 17, 2021

And we’ll reveal pro tips for leveraging customer segmentation using today’s technology. This information can indicate how actively an account is being used, which can, in turn, suggest actions such as intervening to promote more active usage or offering an upsell to encourage greater usage. Active Users. Type of Stakeholders .

B2B 71

B2B Customer Journey Map Sales Technology 71

ClientSuccess

SEPTEMBER 3, 2020

If you are looking to build out your Client Success team, read these helpful tips here. . Ideally, most objectives are quantitative and aligned to the important KPIs of the business (retention, upsell, cross-sell, NPS, # of case studies, etc.). Blog Posts: How and When to Scale Your Customer Success Team. Who Owns the Renewal?

NPS 111

NPS Sales Start-ups Business Growth 111

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Both solutions offer consulting services if you struggle with how to set up a survey or want additional strategic tips.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Totango

MARCH 26, 2021

Sharing practical tips about applications of your product. Extend customers cross-sell and upsell offers. Use in-app messages, email and phone surveys to extend cross-sell and upsell offers. Usage increases as the customer learns more about how to use your product and how to apply it to meet their needs.

Net Promoter Score 66

Net Promoter Score Social Media Education Sales 66

SurveySensum

AUGUST 14, 2023

Where the customer support agent proactively anticipates the customer’s need which ultimately led to an upselling? To wrap things up, this blog has shared some customer effort score best practices. These tips create a helpful plan for businesses that want to make things easier for customers and give them a better experience.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

ClientSuccess

DECEMBER 12, 2022

This bonus model generally focuses on both quantitative objectives (retention, upsells or cross-sell measures) as well as qualitative ones (contributing to the team mentality). Blog Posts: • How and When to Scale Your Customer Success Team. • Customer Success as a Culture: Customer Success Leaders Edition. Who Owns the Renewal?

Sales 87

Sales NPS Business Growth Customer Satisfaction 87

Totango

JANUARY 29, 2021

Successful customers become more likely to make cross-sell and upsell purchases. To achieve this goal, you could track usage and set up an email drip campaign to prompt customers who aren’t using the feature with reminders and tips. With an improved customer experience, churn rates decrease, increasing retention.

Scorecard 79

Scorecard NPS Gaming Sales 79

ClientSuccess

APRIL 7, 2017

This is also a great way for other members of the department to learn best practices and tips from their peers. Oftentimes the ideas discussed in quarterly customer on-sites fuel upsells and growth opportunities for months to come. It can also open up new doors and ideas to increase customer satisfaction and sentiment.

Sales 41

Sales Customer Satisfaction Start-ups Innovation 41

ClientSuccess

JUNE 11, 2019

Renewal & Upsell Specialist – Role requires having upsell and retention revenue quotas. Here are some tips when searching for the right job: Check out sites like LinkedIn, Glassdoor, Indeed. Do you want to negotiate large contract renewals, be a trusted advisor, or be a customer support representative?

Start-ups 40

Start-ups Gaming Customer Retention Customer Loyalty 40

CommBox

MAY 18, 2022

Not to mention that upselling products to your existing customer base is much easier. Think how-to guides or tips and tricks-type articles and newsletters, for example. That’s because 80% prefer watching live videos over reading blog posts. Acquiring new customers will always cost more than keeping the ones you already have.

Social Media 98

Social Media Omnichannel Customer Acquisition Customer Loyalty 98

Intercom, Inc.

NOVEMBER 6, 2018

The key is knowing how to connect price to value and if you want to do that, then you need to: Act like a consultant: Be transparent and informative, strive to understand your prospect’s pain points and pitch the value of the upsell accordingly.

Sales 120

Sales Start-ups 120

Totango

FEBRUARY 10, 2021

The stages in a customer journey map include: Lead acquisition: the steps by which a prospect becomes aware of your brand and enters your customer relationship management database (for example, seeing an ad that leads them to visit your site, read your blog and join your email list). Blog posts with tips addressing common concerns.

Customer Retention 84

Customer Retention Customer Journey Map Net Promoter Score Scorecard 84

SurveySensum

DECEMBER 6, 2023

In this blog, we will discuss how this metric can help your business, how to calculate customer health score, and why it is important, along with some examples. Upsell/Cross-Sell Opportunities: This metric identifies opportunities to sell additional products or features to existing customers.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Relationship Customer Retention 52

ClientSuccess

JULY 5, 2017

For customer success leaders, these roadblocks or pitfalls can be the tipping point between customer satisfaction and customer churn. Pitfall #4: Expansion & Upsell (Weak Value Realization Post Implementation). Pitfalls to customer expansion or upsell include: The customer not seeing value past the onboarding stage.

Sales 40

Sales Customer Satisfaction Customer Relationship NPS 40

CX Journey

DECEMBER 7, 2016

However, when we began buttoning up the customer experience around the forthcoming changes, we realized we’d only hit the tip of the iceberg. Product didn’t trust the current upsell/cross-sell machinations for the new stuff. No one across the organization seemed to be thrilled about the execution of the pricing roll out.

Artificial Intelligence 64

Artificial Intelligence Start-ups Sales Customer Experience 64

Zendesk

JANUARY 18, 2022

What are the best upsell strategies? We bring up communication and alignment issues quite a bit in our blog; that’s simply because these problems are endemic in the industry. Tips for collaboration between sales and operations. Below are a few tips on best practices for alignment and collaboration between sales and operations.

Finance 52

Finance Sales Non-Profits CRM 52

SurveySensum

JANUARY 24, 2024

When you have the answers to these questions, here are the tips to prioritize your feature requests. Meeting their requirements can contribute to upselling opportunities and expanding customer accounts. This is where the 7 strategies discussed in this blog come in handy. How relevant is this to our end users? That’s good news!

Sales 52

Sales Customer Feedback Start-ups CX 52

SugarCRM

DECEMBER 15, 2022

Every MOI, like reading a blog, seeing an ad, or reading a post on LinkedIn, is meant to send your customer down the journey. You can do these simple things while customers are at their happiest with your brand, such as asking for a testimonial or about upsell and cross-sell opportunities. Do it at the peak of their enthusiasm.

Customer Experience 26

Customer Experience Invoicing CX Start-ups 26

SugarCRM

DECEMBER 15, 2022

Every MOI, like reading a blog, seeing an ad, or reading a post on LinkedIn, is meant to send your customer down the journey. You can do these simple things while customers are at their happiest with your brand, such as asking for a testimonial or about upsell and cross-sell opportunities. Do it at the peak of their enthusiasm.

Customer Experience 26

Customer Experience Invoicing CX Start-ups 26

Intercom, Inc.

DECEMBER 10, 2018

In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. write a review, read a blog post, start a meditation challenge). What is in-app marketing, anyway? In-app notifications can drive users to an inbox, where they can get long-form messages from the app maker.

Start-ups 137

Start-ups Gaming Sales 137

Totango

AUGUST 11, 2021

We’ll include tips for leveraging technology to optimize the digital customer experience. A tip for driving relevant messaging for customer’s needs is running a short project focused on your customers’ outreaches & communications, so you can determine what their needs are and when they need it along the customer journey.

Artificial Intelligence 117

Artificial Intelligence Customer Experience Net Promoter Score Customer Satisfaction 117

ProProfs

JULY 16, 2021

In this blog post, I’ll be unboxing everything worth knowing about retail training programs. In this training, retail employees such as retail sales associates are trained on a range of skills – greeting customers, answering their questions, providing assistance, providing product information, and upselling.

Retail 52

Retail Sales Start-ups Customer Service 52

Totango

AUGUST 11, 2022

Then, we’ll consider why digital client relationships are so crucial for SaaS businesses and offer 14 tips you can quickly implement to help you build these digital relationships. Blog content consumption. Upsell purchases. Blog actively to promote engagement. Blog Actively to Promote Engagement. Website visits.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Map Customer Relationship 105

Intercom, Inc.

JUNE 21, 2018

I hosted Max on our podcast, where he shares the strategies he’s used to grow Udemy and Sales Hacker, hiring tips for sales teams, and much more. I was sharing what we were doing on my blog at the time. If you enjoy the conversation, check out more episodes. We sold the company to LegalZoom.

Sales 183

Sales Start-ups Finance Education 183