Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. One of these solutions is the chatbot. Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

CommBox

MAY 18, 2022

Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. .

Social Media 98

Social Media Omnichannel Customer Acquisition Customer Loyalty 98

Ameyo Callversations

AUGUST 16, 2022

Facebook, Twitter, or Instagram would be the 3 top platforms that would come to your mind while thinking about marketing channels. Whatsapp marketing is a type of marketing that relies on using WhatsApp as a tool for communication with your customers. Isn’t it? Its WhatsApp. Future of Whatsapp Marketing for businesses?

B2C 52

B2C Sales Innovation B2B 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? Your customers feel the same way. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SugarCRM

JANUARY 17, 2018

Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and business blogger, who focuses on providing advice for small businesses, customer service teams, and sales departments. Why should businesses be marketing to mobile-first customers? Social Media.

Social Media 54

Social Media CRM Artificial Intelligence Sales 54

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

SugarCRM

FEBRUARY 2, 2022

Lead management is an umbrella term that describes the entire process of identifying prospective customers interested in your services, tracking and following up with those potentials, and nurturing them to increase the chance they make a purchase. Understanding the Lead to Customer Life Cycle. What Does Lead Management Do?

Social Media 49

Social Media Sales AI Start-ups 49

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. What Is a Chatbot?

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Comm100

MARCH 20, 2018

to send a letter to a customer. Holiday letters are an excellent way to keep customers up-to-date, send out promotions, and show customers you care. The secret to successfully using sales letters and emails in your B2B sales strategy is simple: You need quality content and expert presentation. On-Brand Happy Birthday.

Non-Profits 40

Non-Profits B2B Sales Sports 40

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. Let’s move on to discussing four strategies small online businesses can use to succeed in the digital age.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Comm100

APRIL 22, 2023

In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools. To compete against similar institutions on tuition costs, schools need to find new ways to reduce costs without impacting services to students.

Education 52

Education Omnichannel Social Media AI 52

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. But how to do it well often is—especially transformation supporting greater customer-centricity. Digital transformation and customer experience. That’s table stakes.

AI 98

AI Technology Technology Artificial Intelligence 98

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Useful Features – The tool should be feature-rich to cater to a variety of requirements. . What are the Benefits of Using Lead Generation Tools?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

OCTOBER 25, 2021

It should come as no surprise therefore, to hear that higher education institutions are looking to offer a digital-first approach to improve student engagement and experience. According to a recent study , 97% of students use social media, with university students being the most active of all. Establishing Service Standards.

Social Media 52

Social Media Education Omnichannel Invoicing 52

Aquire

JANUARY 6, 2022

And with the rise of the digital workforce, the right online business tools can really help improve how you run your business. 1 Acquire – Customer Support. Acquire’s conversational support software combines all customer communication together. And most importantly, grow your business. How much does Acquire cost?

Social Media 105

Social Media Invoicing CRM Start-ups 105

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Chat, Messaging, and Customer Service.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. If you’re already using live chat for sales and/or support , it makes sense to also use it for marketing to drive lead generation campaigns.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36

Aquire

JULY 26, 2021

To stay competitive and meet rising customer expectations, businesses need to take a holistic approach to customer experience. This means treating all marketing, sales, and customer support channels as stops on one customer journey. What is an omnichannel experience? Why is omnichannel getting popular?

Omnichannel 59

Omnichannel Social Media Engineering Sales 59

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Comm100

APRIL 22, 2023

In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools. To compete against similar institutions on tuition costs, schools need to find new ways to reduce costs without impacting services to students.

Education 11

Education Omnichannel Social Media AI 11

Intercom, Inc.

MARCH 19, 2019

Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive. Without a strategy to acquire customers, it’s easy to keep doing what seems to be working without examining how effective your approach truly is.

Customer Acquisition 166

Customer Acquisition Social Media Engineering Start-ups 166

Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. What is a Chatbot Decision Tree?

Start-ups 45

Start-ups Artificial Intelligence Entertainment Customer Expectations 45

Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. What is a Chatbot Decision Tree?

Start-ups 40

Start-ups Artificial Intelligence Entertainment Customer Expectations 40

Intercom, Inc.

JANUARY 10, 2019

As the world’s population grows – and that population migrates online – bots are increasingly being used to address the challenge of helping businesses scale. Chatbots shouldn’t just ape web forms. Sometimes the biggest gains come from revisiting and improving old products, rather than simply introducing new ones.

ML 143

ML Start-ups Machine Learning B2B 143

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Social Media 41

Social Media CRM Omnichannel Invoicing 41