Contact center agent satisfaction remains high after a rough year
Inside Customer Service
MARCH 11, 2021
About the Benchmark Portal Agent Voices Report The report is based on a detailed survey that was given to more than 10,000 contact center agents and leads in North America. The survey was conducted in 2020. Benchmark Portal's last Agent Voices Report was released in 2015. percent from the 2015 survey. Posting a 7.4
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