SurveySensum

NOVEMBER 14, 2023

Is your website designed user-friendly? Well, most users leave a website if they don’t find it well-designed or can’t locate the information they’re looking for. So, how can you determine whether your website is user-friendly? You can do that by launching the website feedback surveys.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

NOVEMBER 21, 2023

Do you know how to identify and resolve user experience issues on your website? With website feedback forms. These forms seamlessly integrate into your website to gather information, opinions, and comments from users regarding their experiences with the website. But why use this website feedback form?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

NOVEMBER 20, 2023

You run a clothing business and you noticed that your users are visiting your website but not purchasing anything. The reason can be anything such as a poorly designed website, taking a lot of time to load, not mobile-friendly, etc. Also, 94% of negative website feedback received was about design-related.

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

SurveySensum

JANUARY 26, 2024

Recently, she stumbled across a website offering a revolutionary fitness gadget. Intrigued, she navigated the website and product and finally placed the order. Ensure your website is not just a virtual storefront but a compelling experience that reflects your brand’s essence. So, my friend Claire is a fitness freak.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Customer Feedback: Qualroo.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. That’s not it.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

NOVEMBER 16, 2023

Imagine you run a cozy little bakery, and every day, people visit your website, browsing through your delightful array of pastries and cakes. Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. But like any other great tool ever made, Delighted also has some drawbacks that hold it back.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. These could be strategic calls to key customers to ask them about their experience. ,, Murphy Fraser , Client Success Manager at Skillshare, also recommends investigating customer activity on your website as a means of “interviewing” them. Surf the website.

Social Media 182

Social Media VOC VOE Contact Center 182

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The advantages of live chat 1.

AI 90

AI Customer Service Sales Customer Satisfaction 90

SurveySensum

APRIL 1, 2024

Feedback Systems : Establish mechanisms to collect and act on customer feedback promptly. Customer Feedback and Engagement Establishing a trustworthy startup brand depends on a company’s capacity to encourage and value customer feedback.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Totango

APRIL 5, 2022

Delivering your survey through multiple channels, such as your website and email list. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Not all tools will include all these features.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

DECEMBER 15, 2022

Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools. They can do this based on the feedback they get in a survey asking email subscribers which one they work in. But you have to do more than listen. Getting Started.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Heatmaps indicate a flow to advanced topics.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. In this blog, we’re going to delve into the best employee feedback tools.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Blog posts, and videos – it’s a whole emotional journey connecting their audience with the brand. So, improve your website’s visual appearance by conducting website usability surveys with SurveySensum!

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Comm100

JUNE 15, 2022

Simply, it refers to how you manage the experience and happiness of your customers across the business, using a range of tools and practices to make life easier for your clients. Gathering feedback, data, and metrics is all well and good, but it will count for nothing if there is no one pushing the business to make the needed changes.

Net Promoter Score 86

Net Promoter Score Customer Experience Customer Journey Map NPS 86

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. And they’ll reward businesses who invest in hyper-personalized service with their loyalty. It’s worth it!

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Logicalware

FEBRUARY 20, 2024

In our recent blog post, “ Mastering Conversation Orchestration for Enhanced Customer Experience, ” we explored the fundamentals of orchestrating conversations to create seamless customer experiences. Imagine a scenario where a customer starts their journey on your website, browsing through products or services.

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Comm100

JANUARY 17, 2024

At its core, it involves using software, AI, and other digital tools to automate customer service processes, thereby enhancing efficiency and customer experience. By integrating these automation tools, businesses can significantly enhance their customer service capabilities, ensuring that they meet the rising expectations of modern consumers.

AI 74

AI Customer Service Technology Technology 74

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Proven Methods for using Customer Feedback in Marketing 1.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. This could include website visits, social media interactions, product onboarding, and support interactions. Actively seek feedback through surveys, reviews, and social media channels.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. To help identify these key questions and pain points, companies should not only investigate Google searches but searches on their own websites as well.

Social Media 87

Social Media AI Technology Technology 87

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. To gather quantitative and qualitative feedback.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. To gather quantitative and qualitative feedback.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52