Fonolo

OCTOBER 5, 2023

2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. If your chatbot seems like an IVR, are you doing something wrong? Join us Oct.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. This blog will help you on your way, providing the top automated customer service examples that can be used across industries. What is customer service automation?

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

Intercom

DECEMBER 5, 2023

We’ve just seen the release of what’s become the most iconic end-of-year compilation: Spotify Wrapped. And it’s a true masterclass in getting people invested in what might seem like, on the face of it, boring data. What do you want them to come away with? More evidence that catchiness is key.)

AI 97

AI Customer Service Customer Experience 97

Execs In The Know

APRIL 25, 2024

According to a survey by Forrester Consulting in 2023, about 75% of consumers said that chatbots cannot provide them helpful answers, and 50% of consumers said they often feel frustrated in their interactions with chatbots. The Enterprise Conversational AI market is fundamentally broken. trillion by 2032. trillion by 2032.

AI 52

AI CXM Engineering Business Operations 52

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. Similarly, many organizations adopt chatbots to handle the basic, low-value queries.

Customer Service 82

Customer Service AI CX Sales 82

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. This segment in digital customer service is growing fast, and 70% of customers now either use or are interested in chatbots for simple customer service. What is a chatbot?

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Comm100

MARCH 21, 2023

Automation takes this up a level by letting chatbots answer the common and repetitive questions so agents have more time to focus on more interesting or complex queries. Automation takes this up a level by letting chatbots answer the common and repetitive questions so agents have more time to focus on more interesting or complex queries.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! On the one hand, chatbots improve the customer experience with 24/7 availability, instant responses, and personalization.

ML 52

ML AI Start-ups Machine Learning 52

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. What is an AI Chatbot Feature?

Contact Center 52

Contact Center AI Artificial Intelligence Machine Learning 52

Comm100

DECEMBER 18, 2023

This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. What is Generative AI? Chatbots powered by Gen AI can handle complex customer queries, offer tailored recommendations, and deliver 24/7 support. How Does Generative AI Work?

AI 52

AI Artificial Intelligence Gaming Technology 52

Comm100

FEBRUARY 12, 2023

To meet these lofty expectations, many schools are introducing university chatbots. With cost-effective automation from chatbots, schools are improving access to services and providing students with faster and more satisfactory support.

Education 69

Education Social Media Technology Technology 69

Ameyo Callversations

FEBRUARY 16, 2022

In today’s scenario, a chatbot is considered the most trending technology. Whether it’s an emerging startup or large enterprise, chatbots have a crucial role to play where automation is the need of the hour and the banking sector is no exception. Additionally, due to chatbots, customer satisfaction has improved a lot.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98

Logicalware

AUGUST 9, 2023

What you can do with Puzzel’s AI capabilities With so many solutions, we know it can be challenging to understand the depth and breadth of our capabilities. Puzzel’s Agent Assist integrates seamlessly with Puzzel Smart Chatbot or an existing chatbot. But don’t worry, we’re here to help!

Innovation 52

Innovation AI Customer Experience Case Management 52

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. These common queries are an excellent opportunity to introduce chatbots.

Customer Service 81

Customer Service AI Technology Technology 81

Execs In The Know

FEBRUARY 13, 2023

For those in the contact center space, it might sound a lot like the hype surrounding chatbots several years ago, when customer experience programs were rushing to implement the latest time- and money-saving tech. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

AI 52

AI Contact Center Artificial Intelligence Machine Learning 52

Comm100

FEBRUARY 13, 2023

In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. To begin, we’ll explain what ChatGPT is and why so many people are paying attention. What is ChatGPT? ChatGPT is a chatbot created by OpenAI that is built on top of a large language model.

Education 78

Education AI Artificial Intelligence Compliance 78

Comm100

NOVEMBER 10, 2021

With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. Not only are chatbots convenient, but they’re also quickly becoming necessary thanks to their ability to provide customers with 24/7 service. Step 1 – What are your goals?

Customer Service 76

Customer Service Social Media Artificial Intelligence AI 76

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. Find out more about why it’s becoming increasingly popular and what businesses and customers benefit from it. Implementing Automated Customer Support Virtual assistants and chatbots offer fast and efficient customer support.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Customer Service Life

FEBRUARY 10, 2020

Beyond “buy 10 get one free”: What is customer loyalty? – In this article on the Zendesk blog, read how CX experts define customer loyalty and how companies can gain it. Happy (belated) New Year! I’ll keep this one short and sweet. Without spoiling the entire article, Captain America ended up getting the job.

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

TeamSupport

JUNE 20, 2023

What happens when employees are burnt out? In this blog, we will explore the five best practices that customer support teams should implement to provide great customer experiences even in challenging times. In total, if more businesses implemented chatbots, customer support teams could save 2.5 billion hours annually.

CX 97

CX Customer Satisfaction Customer Experience Customer Service 97

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. In fact, 57% of Gen Z surveyed said that they want websites to intuitively know what they want, and 45% said they’ll leave a site if it doesn’t predict what they like, want or need. Security & compliance .

Compliance 78

Compliance Education CRM Healthcare 78

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. In this blog, we’ll explore seven customer service trends for 2024. And yes, an efficient customer feedback platform tool is the key to it.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Zendesk

MAY 31, 2023

In this second part of the discussion, Zendesk’s Maddie Hoffman —director of self-service and automation at Zendesk—joins Loman and Saunders in an in-depth conversation about how generative AI will have sweeping effects on self-service, knowledge management, and what customers will come to expect from the companies they patronize.

AI 52

AI Sentiment Analysis Customer Retention Customer Experience 52

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? . Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities.

Technology 118

Technology Technology Start-ups Customer Experience 118

Comm100

MARCH 7, 2023

So what can schools do to attract more students and boost their enrolment figures against this incredibly difficult backdrop? It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all. Recruitment is arguably the number one challenge for higher education right now.

Education 67

Education Technology Technology 67

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Maybe you wonder if we practice what we preach ??. Fully customizable, these chatbots are like friendly receptionists who make sure to guide you in the right direction after you walk in the door.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

Intercom, Inc.

OCTOBER 2, 2018

What you’re experiencing is the result of almost a year’s work, designed not just to showcase the breadth of content we publish, but to make it easy for you to discover and consume it. While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. Chatbots represent automation, efficiency, and logic. What is a chatbot? That’s what chatbots are all about. . For customers.

Customer Service 57

Customer Service E-commerce Start-ups Sales 57

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. What is Hyper-Personalization in a Contact Center? Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If If you’re still unsure, take a look at the cost-savings of chatbots with this Chatbot ROI Calculator.). If you’d like to go into more detail download this free chatbot guide.

AI 52

AI Education Start-ups Engineering 52

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular. percent from USD 90.57 billion in 2021 to USD 205.32

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. What are Chatbots and Why Are They So Relevant Today?

Social Media 52

Social Media AI Start-ups Finance 52

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the issue is complex or urgent. Grow customer base. Reduce churn.

Omnichannel 80

Omnichannel Social Media Customer Retention Customer Service 80

Comm100

DECEMBER 8, 2020

One of these solutions is the chatbot. Chatbots were designed to streamline customer interaction. If you’ve ever dreamt of an assistant that always has the right attitude and the right answers and that rarely needs to check in with you, the chatbot is your dream come true. What is a Chatbot? Enter automation.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Comm100

MAY 31, 2023

They must start looking at new marketing strategies to increase enrollment, adopting the latest technologies and better understanding what today’s students really want. This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt.

Education 69

Education Social Media Finance Engineering 69