Fonolo

MAY 30, 2023

It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. The results?

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Totango

SEPTEMBER 1, 2022

Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. What Is a QBR in SaaS?

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

ClientSuccess

JANUARY 3, 2023

To truly understand what your customers value and appreciate about your products, services, or offerings – as well as their experience with you – requires engaging directly with them. What Do We Do Better Than Others You Partner With? What is One Thing We Could Do to Create a Better Experience For You?

Net Promoter Score 81

Net Promoter Score NPS Customer Loyalty Innovation 81

Bill Quiseng

MARCH 1, 2021

Believing in this mantra for years, as an avid reader of the books by Dr. Joseph Michelli, I have learned so much about delivering the World’s Best Customer Experience through his insight starting with his book, The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary. What is the purpose of my business?

Hospitality 148

Hospitality Hospitality Sales Innovation 148

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. In this article, we’ll cover what you need to know to create an effective onboarding checklist. Assigning account managers.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? Receive invaluable customer feedback on products, services, and strategies. Receive invaluable customer feedback on products, services, and strategies. Identify key users, forward-thinkers and innovators who can help drive the success of your CAB. Invite from the top.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. We are all in a battle, multiple battles in fact, with a lot at stake: whether it’s the fate of the company we work for or for the product that we build. Innovative startups. Money is cheap.

Engineering 224

Engineering Technology Technology Innovation 224

SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Execs In The Know

APRIL 29, 2022

The COVID-19 pandemic has changed the way customers think – and what they want. Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience.

CX 98

CX Actionable Insights Touchpoint Technology 98

SurveySensum

JULY 10, 2023

So, are you delivering the best customer service in today’s competitive world? If not, then this blog is for you. Here we reveal the top 10 practices to elevate your customer service experience to new heights! Before that, What is Customer Service in Retail? Now let’s look at the best practices.

Retail 52

Retail Customer Service E-commerce Social Media 52

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals. What is Employee Satisfaction? Where would you prefer to work?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. What follows is a lightly edited transcript of the episode. Focus on outcomes over output. Test your assumptions, always.

Start-ups 179

Start-ups Innovation Engineering Retail 179

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. 1710668672319 AI in Customer Experience – should I stay, or should I go?

AI 52

AI Customer Experience Social Media Machine Learning 52

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Lumoa

APRIL 1, 2020

The best way to address any situation is to first zoom out and get the lay of the land. When it comes to customer experience and your customer insight strategy , it’s no different. How can you give your users what they need if you haven’t asked them about it? What are customer insights? But it’s not enough just to know.

Net Promoter Score 83

Net Promoter Score Customer Journey Map Social Media Start-ups 83

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. The 6 Best Ways to Show you Respect your Customers. Is Packaging Part of Product or Promotion?

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Just as you need to understand your customers to market to them effectively, you need to know what your executives’ top priorities are in order to better communicate with them. KPIs to Share With Executives.

Net Promoter Score 72

Net Promoter Score VOC Customer Feedback Innovation 72

Return Customer

NOVEMBER 28, 2018

Look for problems to solve rather than products to sell. The product you have is relevant as long as the problem exists. And through practice they nailed it. As success began to snowball, the bookstore added many more things to their shelves including dog food, fishing supplies, and home products. The mantra is simple.

Customer Service 124

Customer Service E-commerce Social Media Engineering 124

SurveySensum

JULY 10, 2023

So, are you delivering the best customer service in today’s competitive world? If not, then this blog is for you. Here we reveal the top 10 practices to elevate your customer service experience to new heights! Before that, What is Customer Service in Retail? Now let’s look at the best practices.

Retail 40

Retail Customer Service E-commerce Social Media 40

Execs In The Know

MAY 22, 2023

What does a positive agent-focused employee experience look like? In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. Enter the agent-focused employee experience.

CX 64

CX Technology Technology Construction 64

Comm100

FEBRUARY 6, 2023

One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. What is Customer Experience in the Financial Industry? Whether you are running a bank or credit union, offering great CX is the best way to protect your reputation. A good CX is customer-centered.

Customer Experience 76

Customer Experience Omnichannel Social Media Touchpoint 76

Totango

AUGUST 28, 2020

A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time to value (TTV) to ensure customers see the benefits of your product as soon as possible. Track KPIs that let you determine when milestones have been reached so that customers see the value your product delivers.

Customer Retention 71

Customer Retention Innovation Start-ups Sales 71

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Miro has made the move from product to platform. Andrey and his team are finding out.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Totango

FEBRUARY 22, 2021

What comes to mind when you think of the term “game changer”? By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something. With the recent Super Bowl, perhaps your mind drifts to NFL quarterback Tom Brady. This term applies to more than just athletes and sports, however.

Gaming 62

Gaming Hospitality Hospitality Sports 62

ProProfs

AUGUST 7, 2020

This blog post provides a breakdown of all that you should know about the topic. What is Employee Training and Development? To know the importance of training employees, you should first understand what employee training and development is. The next best option for this is to develop your existing workforce.

Innovation 98

Innovation Education Business Growth Start-ups 98

ClientSuccess

SEPTEMBER 30, 2020

What is a Customer Advisory Board (CAB)? If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? The best CABs have a healthy mix of both.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. The 6 Best Ways to Show you Respect your Customers. Is Packaging Part of Product or Promotion? Should it be Both?

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

PeopleMetrics

DECEMBER 12, 2017

CRMs tell you what is happening (prospect & customer contact information, what they bought, when they bought it, how much was spent, size of their company, etc.); CRMs tell you what is happening (prospect & customer contact information, what they bought, when they bought it, how much was spent, size of their company, etc.);

CEM 84

CEM CRM Customer Relationship Management VOC 84

ClientSuccess

SEPTEMBER 15, 2017

In November 2015, I decided to start a blog series that eventually became known as CSM from the Trenches. Across the web, these articles have also been shared via ClientSuccess’ blog as well as on 3rd party sites that promote Customer Success best practices (more times than I’m probably aware of). Example – here.

Innovation 45

Innovation Start-ups Customer Experience 45

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. We will also share the best practices for creating the best quiz funnel to attract and convert leads. What Is a Quiz Funnel? If yes, keep reading!

Social Media 52

Social Media Sales Start-ups E-commerce 52

Uplifting Service

MARCH 17, 2020

Fear can overwhelm our best intentions. As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress. If you’re a leader in this unfolding drama, there is no clear view of the direction or duration of the crisis.

Social Media 83

Social Media Government Innovation Gaming 83

Intercom, Inc.

APRIL 18, 2019

But it can be a real challenge knowing that’s what you’re doing from the outset. There isn’t a canon of resources that can provide you with a tried-and-true strategy to deploy. In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent.

Education 112

Education Start-ups Technology Technology 112

ProProfs

SEPTEMBER 15, 2022

Interestingly many consider workplace conflict a time-wasting and productivity-draining exercise. Employees can develop conflict management skills to devise quicker conflict resolutions every time, turn disagreements into learning opportunities, and drive innovation focused on achieving business goals. . It doesn’t have to be so.

Start-ups 52

Start-ups Innovation Social Media Customer Service 52

ClientSuccess

OCTOBER 3, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. Mentor Questions. Location : Santa Barbara, California.

Legal 52

Legal Start-ups Innovation Technology 52