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The Body Shop? What went wrong, and what can we learn from it?

The Customer Service Blog

Business women like Karen Brady and Jacqueline Gold are often held up as examples of the best British female 'entrepreneurs'. Many readers of my blog will be aware that recently the Body Shop has run into serious financial difficulties and has ceased all its operations in the USA. Darren Bugg Editor, The Customer Service Blog.

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Pros & Cons of Using NPS To Measure CX Success

Doing CX Right

I’d love it if you would tell our listeners a bit about yourself, your role at Schindler and history in the industry before we dive into the conversation. She has her own blog, which is DoingCXRight.com, and talks about all topics related to customer experience. Stacy, I’m glad you’re joining us today.

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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

Here are some examples of the most epic public apologies and apology letters that modern history has to offer, and what you can take away from them. I promise you, folks make a lot more – potentially – with the skilled trades and manufacturing than with an art history degree.”. Nothing wrong with art history degree,” he added. “I

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What is Workplace Violence Training?

ProProfs

This blog post discusses this and more. In this type of violence, more women are victims than men. Likewise, compared to men, women are more vulnerable to workplace violence. For decades, gender inequality and stereotypes have put women in a riskier position than their male counterparts in their professional lives.

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How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples

Comm100

We’ve written this blog post to help you make sure that you are writing the right kind of sales letter: the kind that your customers will open and act upon. Sign Off and Add a P.S. This blog post is the first part of a 3-part series: 5 Things to Consider Before Drafting Sales Letters and Emails. The women hoped to raise $2,000.

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