Zendesk

MAY 20, 2022

Create a buyer persona: a short description of your ideal customer, including their thoughts, emotions, and job roles. Buyer personas are crucial for any sales team trying to connect with a large customer base. You can’t fully understand their needs just by looking through your sales tech stack (although it’s a great start).

Sales 98

Sales Start-ups B2C Construction 98

Zendesk

JUNE 15, 2023

Crafting a strong resume is essential to securing job opportunities and advancing in the field. Entry-level customer service resume example Image source Getting a job when you have little to no experience can be a challenge. As the face of an organization, customer service is a critical component of any business.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be.

Social Media 98

Social Media B2B Sales Start-ups 98

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. We felt that Intercom was truly a special opportunity, but many people didn’t know that. But maybe I’m biased. But maybe I’m biased. What came back was fascinating. At Intercom. At most other places.

Engineering 188

Engineering Start-ups Sales Technology 188

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. Before you do anything else, write this down. If you’re lucky, the signups will start pouring in.

Education 218

Education Start-ups Sales Customer Acquisition 218

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Practicality counts and this is an amazing progress comparing with previous years.

CX 52

CX Social Media Sports Customer Service 52

Intercom, Inc.

JULY 9, 2020

We were delighted to have him join us for this week’s episode. His is a fascinating story, which places him at the forefront of a discipline that has emerged within his own career span. We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. Growing up with SEO.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Intercom, Inc.

MARCH 26, 2020

Being a remote manager can sometimes be the most difficult job of all. For many employees who might suddenly find themselves out of the office for an indefinite amount of time, the change can be jarring, to say the least. C larify ambiguity. E xpress themselves. Short on time? It could be more important than you realize. Where in the world.

Start-ups 171

Start-ups Education Sales 171

ProProfs

JUNE 29, 2023

In this blog post, you’ll learn all about online assessments, including how you can create an effective one for various requirements, such as educational exams, hiring, training, and more. It’s ideal for assessing job candidates and training employees. Thankfully, online assessments have gotten rid of this major hassle. Let’s jump in.

Education 52

Education Compliance Start-ups Sales 52