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Customer service definition, skills, and important principles for 2021

Zendesk

MAY 26, 2021

The main difference between service today and service 10 years ago is that customers expect premium service to be built-in from the first sales or marketing interaction and carry through to the moment they ask for help, post-purchase, and back again. Customer service trends. How has customer service changed? Customer service skills.

Customer Service 105
Customer Service Social Media Start-ups E-commerce 105
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73 important sales statistics for 2022

Zendesk

APRIL 15, 2022

Sales teams love numbers. Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. And that’s not even considering outside data and statistics that inform trends across the entire industry. Follow-up sales stats. Sales funnel facts.

Sales 52
Sales CRM Social Media B2B 52
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