categories news-press 
MattsenKumar
JULY 30, 2021
These studies can tell you the following things: If a business is a direct competitor to yours, i.e. they offer products and services entirely similar to the category and type that you offer. News Coverage Study. You never want to miss news coverage about a rival, whether it’s favorable, bad, or neutral.
Experience Investigators
OCTOBER 3, 2023
Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before. Text analysis is a broad category encompassing a few distinct areas including sentiment analysis, topic modeling, text classification, and text clustering (look for these capabilities as you research vendors).
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Intercom, Inc.
JULY 11, 2018
Focusing on outcome, rather than category, industry or product type, lets you understand your real competitors. Today you press one button and a car shows up. Espoused behavior never reflects reality. What people want.
Steven Van Belleghem
OCTOBER 29, 2020
Or if you want a more local example: the VRT – the national public-service broadcaster for the Flemish Community of Belgium – is performing a pilot study for its news app ‘VRT MYNWS’ which aims to personalize news in a transparent way without pushing users into a closed-off filter bubble. Everything at once.
Help Scout
JULY 13, 2021
Amazon refuses to refund an outrageous delivery charge In the case of the $7,000 toilet paper , Amazon relied on being technically correct (in that a third-party seller had levied the enormous delivery charge) to avoid any responsibility until their hand was forced by bad press. Bad news for Inspector Gadget. How Bare you?
ClearAction
AUGUST 22, 2020
Customer lifetime value (CLV) is the cumulative profit stream over the duration of a customer’s interest in a brand category. The points of lifetime value in everyday use are to 1) prioritize what’s most pressing, 2) compel action by showing mangers how much business is at-risk, and 3) right-size the action.
Fonolo
MARCH 13, 2019
We have four broad categories: Web-based chat, SMS, social media (e.g. On that second question, there’s been quite a bit of news in recent months. I talked about this same issue about a year ago , saying “Facebook … is bloodied from weeks of bad press over privacy issues.” Twitter DMs), and proprietary networks (e.g.
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