Totango

DECEMBER 28, 2020

It’s so important that Cisco has created an entire program around it and is requiring all Cisco Gold Partners to complete the Customer Experience (CX) Specialization Certification by March 2021. Totango and Cisco joined together to walk-through the program requirements and the best way to accelerate certification.

CX 79

CX Start-ups Technology Technology 79

CallCare

MARCH 10, 2021

ISO certification certifies that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardisation and quality assurance. Obtaining an ISO certification is estimated to result in a 76% improvement in internal processes and efficiency. What is ISO and what does it do?

Manufacturing 59

Manufacturing Compliance Customer Experience Management Customer Service 59

UJET

SEPTEMBER 2, 2019

As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . The Privacy Shield certification is offered by the U.S. Switzerland and the EU on a regular basis.

Compliance 78

Compliance 78

Beyond Philosophy

OCTOBER 21, 2021

So, without further ado, Let’s hear what he has to say about Customer Experience Certification. Mead’s Argument: We Should Stop All Customer Experience Certification Now. Mead thinks we should abolish certification as it is and replace it with his version of practical application. So, should we stop all certification now?

Contact Center 78

Contact Center Net Promoter Score CRM Start-ups 78

The DiJulius Group

NOVEMBER 4, 2021

Whether you’re launching a new customer experience strategy or you need to revisit and reinvigorate some of your existing customer service training, it is vital to add a customer service certification component. The post The Customer Experience Olympics: How to Gamify Your Certification Process appeared first on The DiJulius Group.

Customer Experience 59

Customer Experience Customer Service 59

MyCustomer Experience

OCTOBER 21, 2021

SBig Controversy: Should We Stop All Certification Now? Join the Debate… We know from industry research and personal experience that despite. 21st Oct 2021. By Colin Shaw Founder & CEO.

52

52

Callminer

APRIL 19, 2020

Big Data represents a major opportunity for companies to turn all this readily available data into business intelligence and transform decision making.

207

207

Beyond Philosophy

OCTOBER 16, 2021

The post Big Controversy: Should We Stop All Certification Now? Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more. How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services. Join the Debate… appeared first on CX Consulting.

Management Consulting 68

Management Consulting Contact Center Customer Experience CX 68

Inside Customer Service

APRIL 11, 2024

Participants can earn a certificate for their LinkedIn profile by doing the following: Watch all the videos Complete the chapter quizzes Pass the exam Here’s a how-to guide if you need help accessing certificates.

Customer Service 219

Customer Service Start-ups Customer Expectations 219

Fonolo

NOVEMBER 22, 2022

Benchmark Portal: Contact Center Manager Certification. Their Contact Center Manager Certification is one of many courses they offer. More on Benchmark Portal’s Contact Center Manager Certification ?. hours of on-demand video, assignments and a certificate upon completion. The Manager’s Guide to Call Center Gamification.

Contact Center 147

Contact Center Start-ups Education Customer Satisfaction 147

Zonka Feedback

MARCH 28, 2024

We are thrilled to announce that Zonka Feedback has been awarded the ISO 27001:2022 certification, a prestigious global standard for information security management. This achievement is a testament to our unwavering commitment to ensuring the security and privacy of our customers' data.

59

59

Customer Think

OCTOBER 26, 2021

We know from industry research and personal experience that despite all the attention on it, Customer Experience is either stagnating or not getting the results CEO’s desire. Some might say it is because of COVID, but I don’t think so.

Customer Experience 59

Customer Experience 59

Myra Golden Media

SEPTEMBER 17, 2021

Download agenda, themes, certificates and more here! Download certificates of appreciation and accomplishment, kudos cards, and thank you tweets here ! Download agenda, logos, themes, and certificates! Are you still trying to figure out how to celebrate Customer Service Week? 3) Have fun: ?promote

Customer Service 139

Customer Service Gaming Innovation Customer Experience 139

Zendesk

JANUARY 18, 2024

The program provides grant funding, free Zendesk software, and free certification exams to nonprofit organizations so they can provide skills-based learning to students from underserved communities. Agents of Change was launched in 2021 by the Zendesk Tech for Good team.

CX 78

CX Omnichannel Technology Technology 78

Intercom, Inc.

OCTOBER 19, 2022

All of our security compliance reports and certifications are available on request. . Intercom holds ISO/IEC 27001 and ISO/IEC 27018 certifications in line with the ISO/IEC 27002 implementation guidance. Intercom undergoes certification and surveillance audits each year to maintain these certifications.

Compliance 138

Compliance Legal Government Engineering 138

Zendesk

JULY 14, 2022

Optimization, which includes certifications and tests for concept or product mastery to establish the learner as the in-house subject matter expert. how-to’s or certification). For example, the number of course completions, badges, or certifications by a certain date). Certifications. Live training events.

Education 98

Education Start-ups Customer Satisfaction Customer Relationship 98

UJET

SEPTEMBER 3, 2019

As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. UJET leverages enterprise-grade compliance and security standards to secure its customers' data.

Compliance 15

Compliance 15

Customers That Stick

JANUARY 12, 2015

The Customers That Stick TM Guide to Customer Service Certificate and Degree Programs is designed to help shine a light on the growing importance of our field and to help generate interest in those higher learning institutions that are at the forefront of customer service and customer experience education.

Education 140

Education Customer Service Customer Experience 140

Zendesk

JULY 26, 2023

Zendesk maintained our certification to the Privacy Shield Framework, which enables a quick transition to the new Framework. This provides greater legal certainty to thousands of companies that depend on EU-US data transfers. Zendesk is currently taking steps to complete the transition.

Legal 52

Legal 52

Lumoa

MARCH 17, 2022

Lumoa renewed its ISO 9001 Certification! Essentially, that means we: Handle your data securely and safely Have industry best practices for bugs, issues, and development Feel free to read more about the ISO certification, and what means, through this link. Lumoa passed its recent ISO 9001 audit.

Touchpoint 83

Touchpoint 83

ECXO

APRIL 12, 2021

Its certificates provide a common language for businesses and professionals using IT-enabled services. Many organisations have joined the certification fray in an attempt to set the standard but the playing field is still a bit of a wild west show.

Customer Experience 98

Customer Experience Net Promoter Score Customer Journey Map CX 98

Zendesk

JANUARY 25, 2022

Certifications. We regularly undergo self-assessment and independent, external testing and certification. Our security certifications from third-party auditors include SOC 2 Type II, ISO 27001:2013, and ISO 27018:2014. Regional data hosting options.

Government 98

Government Legal Compliance 98

Zendesk

MARCH 9, 2023

Certifications: Our offering in seven different exams, our affordable certification program is the best way for users to prove they have reached a Zendesk-verified level of proficiency. We provide both expert and specialist-level certifications.

Education 52

Education CX Customer Retention Business Growth 52

Lightico

FEBRUARY 22, 2024

Refined Document Classification: AI adeptly categorizes incoming documents, from certificates, receipts, bills, income documents etc., Part of that process involves title insurance certificates that contain critical property and ownership information essential for insurance coverage, ownership transfers, and mortgage disbursement.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

Comm100

SEPTEMBER 29, 2021

Comm100 can demonstrate its commitment to data security with the highest security standard in certificates that prove it: SOC 2 Type II. System and Organization Controls (SOC) certification is an external auditing process that demonstrates an organization’s internal controls over information systems.

Customer Service 77

Customer Service Compliance Start-ups AI 77

Myra Golden Media

MAY 27, 2021

Watch the replay to hear my answers to: 4:04: Can you answer how to phrase the USA method if the client received an incorrect item, and we can offer a replacement or refund due to practice and send a small electronic gift certificate while the client is upset she is not going to get the item for an event?

Education 133

Education Customer Service Customer Experience 133

Zendesk

MARCH 29, 2023

Established in 2020, this initiative helps improve workplace equality by providing moms and women of color with technology certifications from sought-after organizations, such as Google and Microsoft. Once the certification is complete, participants get help with their job search and access to a diverse network of companies—all at no cost.

Government 98

Government Start-ups Education Technology 98

Intercom, Inc.

MARCH 25, 2021

We have also recently achieved ISO:27001 certification, adding to our existing security program, which includes SOC 2 Type 2 compliance along with ongoing information security improvements. Over the past year, Intercom has continued to pursue only the highest standards of industry-recognized accreditation.

Healthcare 268

Healthcare Compliance Government Technology 268

1 to 1

JANUARY 9, 2015

We have entered the age of the customer--when companies only win by being customer-obsessed and delivering exceptional experiences. This is great news for customer experience professionals. Their skills and expertise are in demand, and at Forrester Research, we expect customer experience to continue its maturation into a full-fledged profession.

Customer Experience 50

Customer Experience Age of the Customer Customer Loyalty Customer Service 50

Intercom, Inc.

NOVEMBER 8, 2022

We strive for the highest standards of compliance, holding a SOC 2 Type 2 report, a HIPAA attestation report, the ISO 27001 certification, and more. Every customer has a unique use case and toolset, and we offer integrations, APIs, and webhooks to enable them to design their ideal workflows within and alongside Intercom.

Compliance 104

Compliance Technology Technology Customer Experience 104

Service Quality Institute

APRIL 10, 2024

It has a user-friendly leader guide, flash drive 25 participant books, technique cards, certificates, and performance standards. An Introductory Start-Up kit for 25 employees is only $1,499 with free shipping worldwide, available also in Spanish, Russian, and Greek.

Customer Service 52

Customer Service Sales Start-ups Customer Experience 52

ClearAction

SEPTEMBER 25, 2022

CCXP exam (Customer Experience Professional Certification) competencies are a guide to highly profitable customer experience management. Professional certification is not a walk in the park. CCXP Exam Joys, Struggles & Rewards Lynn Hunsaker. CCXP Struggles. Nobody knows everything in the vast CCXP question pool.

VOC 62

VOC CXM Customer Journey Map CX 62