Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

NOVEMBER 22, 2023

Here’s what you can do – Leverage the power of the text analytics tool. Act on Feedback Constructively You’ve got a bunch of feedback, and it’s time to do something meaningful with it. Lastly, don’t forget about closing the loop after analyzing the feedback. Without any manual coding!’

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Example of text analytics with sub-categories.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Example of text analytics with sub-categories.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64