Intercom, Inc.

JUNE 13, 2018

Get comfortable traveling to your audience rather than expecting them to come to you, whether that’s conferences related to your product or meetups organised by like-minded people. The most obvious carrot in many cases is a tech conference that fits your target customer audience. It’s not a conference’s job to do a good job for you.

Start-ups 205

Start-ups Finance Education Sales 205

Heart of the Customer

JANUARY 7, 2020

I heard Lee Becker, Chief of Staff of the Veterans Experience Office (VEO) of the VA speak at a recent Medallia conference and was blown away by his remarks. I reached out for an interview because I wanted to share with a broader audience his thoughts on what it’s like to drive change within a […].

CX 139

CX Customer Experience 139

CX Accelerator

MAY 25, 2022

She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents.

Social Media 316

Social Media CX Contact Center Customer Service 316

Intercom, Inc.

OCTOBER 10, 2019

I caught up with Louis for a conversation that ranged from our moral duty to make information more accessible to his approach to curating conferences. Each speaker at one of Lou’s conferences is supported by a group of subject matter experts and a professional editor. We’ve since expanded into the conference-production business.

Start-ups 168

Start-ups Technology Technology Social Media 168

Beyond Philosophy

JANUARY 4, 2024

One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career. Speak to Colin and find out more.

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

Beyond Philosophy

APRIL 18, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Privacy in the Age of Personalization: Striking the Right Balance appeared first on Beyond Philosophy.

Technology 78

Technology Technology Business Operations Customer Relationship 78

Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. So I was the person responsible for writing the blog, meeting people at conferences, speaking onstage, etc.

Start-ups 201

Start-ups Social Media Gaming Technology 201

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. I decided to focus 100 percent on customer experience thought leadership – speaking at events, writing a book “ More Is More ,” and even teaching an executive education at Rutgers Business School this August.

Customer Experience 318

Customer Experience Contact Center Education Healthcare 318

Beyond Philosophy

DECEMBER 28, 2023

So, we should be able to speak or type questions like talking to someone. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Mead says in this scenario, the AI does two things. Click here.

AI 88

AI CX Start-ups Customer Service 88

Callminer

JUNE 12, 2018

To register for the workshop, conference attendees can visit [link] or discuss with conference hosts when you check in. CallMiner will host a Meet the Customer event to speak with Emily Deragon, Senior Solutions Manager of Speech Analytics at SiriusXM in CallMiner booth #314 from 9:50-10:50 a.m., and June 21 st 9:50 a.m. –

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Callminer

JUNE 12, 2018

To register for the workshop, conference attendees can visit [link] or discuss with conference hosts when you check in. CallMiner will host a Meet the Customer event to speak with Emily Deragon, Senior Solutions Manager of Speech Analytics at SiriusXM in CallMiner booth #314 from 9:50-10:50 a.m., and June 21 st 9:50 a.m. –

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. By assessing your current experience and the emotions it evokes, you can strategize how to improve it for them in specific—and practical—ways.

Artificial Intelligence 88

Artificial Intelligence Social Media AI Start-ups 88

Customer Service Life

MAY 31, 2017

Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. Customer Service Question: What did you speak on at the recent ICMI conference? Obviously, most of you probably didn’t speak at the conference.

Contact Center 90

Contact Center Customer Service Customer Experience 90

Intercom, Inc.

MAY 27, 2019

The design industry speaks English. The articles we read, the tools we use, the conferences we attend: we all speak the same language when it comes to design. The stakes are much higher again if you want to challenge yourself by working in an English-speaking country. Linguistic diversity. We are all in the same boat.

Start-ups 197

Start-ups 197

Beyond Philosophy

SEPTEMBER 21, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus the quality of the answers is high and the price couldn’t be lower. Click here.

Non-Profits 88

Non-Profits Construction 88

CX Accelerator

NOVEMBER 11, 2022

Nate can be found at a variety of conferences speaking and training on the CX topics he loves. After authoring , The CX Primer , Brown was dubbed the “CX Influencer of the Year” by CloudCherry and a top global CX thought leader by several organizations. Back To CX Accelerator Blog

CX 307

CX Customer Journey Map CX Transformation Government 307

Beyond Philosophy

NOVEMBER 2, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Customers say they want choice, but the evidence shows they don’t! appeared first on Beyond Philosophy.

Start-ups 88

Start-ups Sales 88

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. You can learn more about the conference on the official conference website. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios.

Retail 62

Retail Business Management Customer Experience 62

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. You can learn more about the conference on the official conference website. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios.

Retail 62

Retail Business Management Customer Experience 62

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. You can learn more about the conference on the official conference website. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios.

Retail 62

Retail Business Management Customer Experience 62

Fonolo

OCTOBER 26, 2022

Extrinsic motivation speaks to bonuses, vacation time, competitive compensation, recognition, and improved status. Conferences. Welcome their thoughts through internal newsletters, suggestion boxes, time to speak at meetings, and so on. Examples include autonomy, pride in work, self-improvement, and connection. Job shadowing.

Contact Center 142

Contact Center Education Start-ups Customer Satisfaction 142

Beyond Philosophy

JUNE 15, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus, you have to give people something real to connect to, or you will miss an opportunity, or, worse, give your competition the chance to instead.

Construction 145

Construction Customer Relationship Customer Experience 145

Heart of the Customer

JUNE 5, 2019

I attended Medallia’s annual conference for the first time and was impressed with the quality of both the keynotes and the breakouts. Despite having NPS inventor Fred Reichheld speak the first day, […]. While I captured many pages of notes, four findings really stuck out that I want to share: There is no one right metric.

CX 74

CX NPS Customer Experience 74

Beyond Philosophy

DECEMBER 14, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Why Confusing Inertia With Loyalty Will Eventually Kill Your Business appeared first on Beyond Philosophy.

Social Media 88

Social Media Customer Loyalty Technology Technology 88

Beyond Philosophy

JANUARY 25, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. If you can give people time to absorb their role, they can do what they need to take care of your customers, which creates a win-win for everyone.

Sports 78

Sports Customer Experience Finance Invoicing 78

ClientSuccess

JANUARY 25, 2021

Conferences and Webinars. Vendors have been asking customers to speak for them at conferences or on webinars for decades, so this one isn’t new. And, of course, your team should treat your customer speaker as the VIP they are once the conference (or virtual event) arrives. Digital Marketing.

Customer Retention 81

Customer Retention Sales 81

Beyond Philosophy

MAY 11, 2023

Broadly speaking, customer engagement or customer-branded engagement encompasses the customer relationship with a business. When they come to see you speak at a conference, they are giving you significantly more of their time. ” So, those are some definitions. If they read your book, that’s even more time.

Social Media 157

Social Media Customer Relationship Customer Experience Management Customer Experience 157

Intercom, Inc.

SEPTEMBER 22, 2020

But there needs to be a clear vision and purpose – a “why” so to speak. They created a stream of relevant content – from blogs and books to videos and conferences – that taught people how to create and promote content that attracted customers, delighted them, and converted them into loyal customers.

Gambling 211

Gambling B2B Education Business Growth 211

Beyond Philosophy

APRIL 20, 2023

There are podcasts, webinars, conferences, talks, and all those kinds of things. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. ” However, today you have options. Click here.

Engineering 78

Engineering Start-ups Sales Gaming 78

Taylor Reach Group

OCTOBER 14, 2020

Do they share their knowledge, through articles, posts, speaking at events? Taylor Reach leadership has spoken at dozens of industry events and conferences, both domestically and internationally. I would humbly suggest that there a few factors to consider; What have they done and where (locations and verticals)? Customer Think.

Net Promoter Score 103

Net Promoter Score Contact Center Direct Marketing CRM 103

Beyond Philosophy

AUGUST 24, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post How Making Customer Wait Reveals How Internally Focused Your Organization Is appeared first on Beyond Philosophy.

Gaming 78

Gaming 78

Beyond Philosophy

JULY 27, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. As Sherlock Holmes might have said, it is elementary, my dear Watson. Click here.

Business Growth 78

Business Growth AI Start-ups 78

Beyond Philosophy

NOVEMBER 30, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Customer centricity has results, too. But to succeed, it needs to be a company-wide effort. Click here. appeared first on Beyond Philosophy.

Legal 78

Legal Finance Net Promoter Score NPS 78

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Where am I speaking ? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference. August 13, 2015.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Contact Center 67

Contact Center NPS Customer Satisfaction Customer Feedback 67

Myra Golden Media

JUNE 9, 2019

Both of my kids get to travel with me for speaking engagements a few times a year – last year Lauren joined me in New York twice. My son experienced Las Vegas with me last summer, and both kids joined me for a conference in the Dallas area a few months ago. Engage your child, and they’ll get more out of the day.

Start-ups 93

Start-ups Customer Experience 93

Beyond Philosophy

FEBRUARY 9, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. ChatGPT passes law school exams despite ‘mediocre’ performance (2023) Available at: [link] (Accessed: January 26, 2023). Click Here.

AI 78

AI Education Technology Technology 78