consulting 
Inside Customer Service
OCTOBER 7, 2021
A few years ago, I stopped most of my consulting. Companies that hired any customer service consultant were struggling to see any gains. And I'll share the one time when a consultant probably is the right choice. #1 2 You are not open to change Many leaders hire consultants for validation. But something gnawed at me.
Taylor Reach Group
MARCH 8, 2021
The decision to engage a contact center consultant is not made lightly. We’ve found four main reasons for long-term lack of success after a consulting engagement: Lack of Knowledge. These people are usually won over quickly, once they see the consultants are listening and working respectfully with them. By Peg Ayers.
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DMG Consulting
MARCH 27, 2024
The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As
Adrian Swinscoe
OCTOBER 28, 2021
s interview is with Jon Picoult is founder of Watermark Consulting, a leading customer experience advisory firm, and author of a new book: FROM IMPRESSED TO [â?¦]. Interview with Jon Picault of Watermark Consulting first appeared on Adrian Swinscoe. The post 12 principles for turning customers and employees into lifelong fans â??
Intercom, Inc.
MAY 29, 2018
But making the transition from consultant engineer to a product engineer was a revelation – I realized that working as an engineer in client services and working as a product engineer are essentially two completely different jobs, bridged only by the common use of technology. Being a Consultant Engineer. The Fast-Cheap-Good triangle.
Beyond Philosophy
MAY 4, 2023
Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.
DMG Consulting
JANUARY 1, 2024
About DMG Consulting LLC DMG Consulting LLC provides expert guidance, industry reports, and primary research that influence the critical decisions made by businesses, technology providers, and investors in the dynamic and rapidly transforming contact center and back-office markets.
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