SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

ClearAction

OCTOBER 12, 2022

Experience Management (XM) encompasses CX + EX + PX. Assets are everything your brand has invested in: people, software, hardware, facilities, etc. What’s missing in experience management metrics are the 2 core dolls in your concentric circles of Russian dolls. XM annuities generate massive ROI.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

Lumoa

MARCH 12, 2023

Going for a robust platform that can integrate with all the tools you currently use (such as your survey software or helpdesk) makes sense, but you might have additional needs to consider. The same approach pays off when investing in new software. Consider customization options. It is the safe choice.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Qualtrics

DECEMBER 9, 2020

As we look ahead, to remain competitive over the next decade businesses will realign their operations around XM by embedding these same CX capabilities across every core business pillar - customer, employee, product, and brand. Modern XM is about moving from measurement to action. ANZ: The design & delivery of XM.

Sentiment Analysis 32

Sentiment Analysis Artificial Intelligence Government Machine Learning 32

Qualtrics

MARCH 7, 2019

The XM Platform Innovations: Research to Drive Product and Brand Experience Breakthroughs. We kicked off our main stage with a recap of the XM Platform – a powerful system of insights that enables organizations to embed experience data into every single business decision they make. XM Solutions. Expert Review.

Innovation 29

Innovation Government Compliance Touchpoint 29

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. It must-have features that support you in 3 core functional areas: Data Collection. Try SurveySensum’s features by creating a FREE survey. SurveySensum. Monkeylearn. Lexalytics. Qualtrics . Clarabridge.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52