SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. It must-have features that support you in 3 core functional areas: Data Collection. How to close the feedback loop?

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Intercom

FEBRUARY 15, 2023

Many businesses use a customer satisfaction (or CSAT) score, which they gather using a customer satisfaction survey or via other voice of the customer research. What is a customer satisfaction survey? In the past, these customer satisfaction surveys were often emailed to the customer after a transaction or interaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Qualtrics

OCTOBER 25, 2019

The Qualtrics XM Institute is excited to announce the launch of a new digital benchmark initiative – the XMI Customer Ratings – Digital. In fact, none of the industries evaluated received a “poor” or “very poor” rating in our core digital metric. Measure ease, satisfaction, and likelihood to return for your sites and apps.

CX 20

CX Close the Loop Retail Start-ups 20

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

VOC 62

VOC B2B Close the Loop Non-Profits 62

Qualtrics

OCTOBER 2, 2019

But patient satisfaction surveys only go so far — to really move the needle on the patient experience , it’s time the industry embraced experience management. This is where the discipline of XM comes into play. XM enables an organization to succeed in this environment by enabling them to do three things: Continuously Learn.

Healthcare 34

Healthcare Hospitality Hospitality Artificial Intelligence 34