5 Best Experience Management Metrics
ClearAction
OCTOBER 12, 2022
Experience Management (XM) encompasses CX + EX + PX. Indexes are useful in quantifying XM ROI when you use them for correlation analysis. When you prevent recurrence of CX+EX+PX pain for the key driver, you’re creating XM Annuities ! XM annuities generate massive ROI. XM annuities generate massive ROI.
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