Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote.

Contact Center 60

Contact Center Customer Service 60

1 to 1

NOVEMBER 17, 2015

This week, as we recognize and celebrate the 2015 1to1Media Customer Champions, it's a reminder of the communal characteristics that are shared by customer advocates. They place customers at the center of their strategic efforts. They also listen to and act on customer feedback. 1to1Media.com/weblog.

Customer Feedback 52

Customer Feedback Voice of the Customer Customer Experience Customer Loyalty 52

Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. As a direct result of the pandemic, customer expectations have changed dramatically. QUI Customer Experience Strategies from the Pandemic.

Mystery Shopping 190

Mystery Shopping Customer Experience Hospitality Hospitality 190

1 to 1

DECEMBER 14, 2020

Timothy Blank, a vice president at TTEC, recently spoke with Customer Strategist Journal Editor-in-Chief Elizabeth Glagowski about the crucial role practice plays in a sales team’s success. Value your customers. Customer loyalty is absolutely critical,” said Blank, referring to both relationship-building and bottom-line benefits.

Sales 26

Sales Gaming Sports Touchpoint 26

Customer Think

APRIL 25, 2023

As you probably know, I published my book Winning Customer Centricity a few years ago. And being the customer centric champion that I am, I wanted to ensure that people could buy it […] I’d like to start this post with a story about some great leaders I had the privilege to know and work with.

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TeamSupport

MAY 26, 2020

Creating strong relationships with your customers isn’t something that happens overnight. And, every customer has a unique personality and perspective on business relationships. How should you proceed in better understanding your customers so you can build a stronger bond with them? Ever been around a group of young pups?

B2B 69

B2B Start-ups Customer Relationship Sales 69

1 to 1

JUNE 9, 2014

Outstanding customer experiences don''t just happen; they take careful planning. And in most cases, successful customer strategies occur because of the people behind them. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Customer Loyalty 36

Customer Loyalty Innovation Customer Service Customer Experience 36

Intercom, Inc.

OCTOBER 24, 2022

Create a strong champion. No matter what segment you’re targeting, you’ll need a strong champion who will act as an advocate for your solution. Typically your champion will have a very clear problem they want to solve and they will want to work in partnership with you. Happy customers are business critical.

Sales 91

Sales Start-ups 91

Customer Think

NOVEMBER 12, 2021

VoC begets VoC I’m always championing active use of your Voice of the Customer (VoC) insights. After all, I say, if you’re just collecting your Customers’ insights but not doing anything with them.

VOC 129

VOC Voice of the Customer Customer Experience 129

Experience Investigators

MARCH 5, 2024

There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. in both areas.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map CX 94

Beyond Philosophy

OCTOBER 28, 2021

Is Customer Experience dying? At the very least, Customer Experience is dying as we know it. Customer Experience as we know it is dying because of a few factors. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. . Maybe it is. So, What’s the Problem?

Customer Experience 97

Customer Experience CX Net Promoter Score Artificial Intelligence 97

CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Gaming CX Start-ups 182

1 to 1

NOVEMBER 2, 2014

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations.

Voice of the Customer 35

Voice of the Customer Gaming Customer Loyalty Innovation 35

CX Accelerator

MAY 25, 2022

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. Your company will choose which channels to configure for customers to reach out. 68 Customer Support Email Address Name Ideas.

Social Media 316

Social Media CX Contact Center Customer Service 316

Zendesk

NOVEMBER 22, 2021

Customer support agents are your business’ eyes and ears. They know what your customers need, what they expect, and what they think about your product. That might work fine for some teams, but when a support agent anxiously waiting on an answer from developers to help an important customer, that won’t cut it. The alternative?

Engineering 98

Engineering 98

Zendesk

SEPTEMBER 7, 2022

That’s certainly been true in the past several years, when a record number of customers flocked to online channels to do their shopping. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. Customer story: Wine.com. Customer story: Tile. But that’s table stakes.

Retail 98

Retail CX Non-Profits Omnichannel 98

Beyond Philosophy

NOVEMBER 14, 2020

What happens when you get three Customer Experience Pioneers together to discuss the past, present, and future of Customer Experience? This episode of The Intuitive Customer, for starters. Lewis Carbone is the author of Clued In: How to Keep Customers Coming Back Again and Again and the founder of ExperienceEngineering.

Customer Experience 148

Customer Experience Artificial Intelligence Technology Technology 148

Intercom

APRIL 25, 2024

In the customer service and customer experience spaces, there’s a lot of discussion happening about what the future of the human-AI partnership will look like – and more specifically, what role will humans play in this new dynamic. The answer? But AI is reliant on human input.

AI 52

AI CX Customer Service Technology 52

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision). Why does this drive growth?

Customer-Centric Organization 62

Customer-Centric Organization VOC CX Customer Loyalty 62

Intercom, Inc.

JULY 2, 2020

If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . In her own words , “When you take care of your customers, the revenue comes.”

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Voice of the Customer 155

Voice of the Customer Start-ups Sales Customer Feedback 155

ECXO

MARCH 4, 2024

At the European Customer Experience Organization (ECXO) , we firmly believe that International Women’s Day on March 8th is significant and essential for acknowledging and celebrating the invaluable contributions of women across all spheres of life. appeared first on ECXO - European Customer Experience Organization.

CX 52

CX Innovation Customer Experience 52

1 to 1

JUNE 2, 2013

Sometimes employees do stupid things that negatively affect the customer experience. And sometimes the leadership of those companies can flip a potential disaster into a positive public relations coup, gaining positive customer sentiment as a result. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Loyalty 47

Customer Loyalty Customer Service Customer Experience 47

CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

Customer Service 140

Customer Service Gaming Start-ups CX 140

Zendesk

SEPTEMBER 17, 2021

A lot goes into delivering a great customer experience (CX), but it can be hard to know where to make the most strategic investments. After interviewing CX leaders from all over the world, ESG identified four levels of CX maturity: the Champions, the Emerging, the Risers, and the Starters. Champions are 3.3x

CX 52

CX Customer Satisfaction Customer Experience 52

Zendesk

APRIL 15, 2021

By now, you may have seen our new slogan, Champions of customer service , floating around. We thought about what customer service might look like in the future. What if Zendesk, the champions of customer service, changed the world? And what if that meant that bad customer service became a thing of the past?

Entertainment 83

Entertainment Gaming Customer Service 83

Zendesk

SEPTEMBER 17, 2021

The pressure is on for companies to continuously optimize their customer experience (CX). In the report, they’re called the Champions, the Emerging, the Risers, and the Starters. Learn how Champions are outperforming their counterparts: Champions are 2.3x

CX 52

CX Customer Experience 52

Zendesk

SEPTEMBER 14, 2021

The pressure is on for companies to continuously optimize their customer experience (CX). In the report, they’re called the Champions, the Emerging, the Risers, and the Starters. Learn more about how Champions outperform their counterparts. Learn more about how Champions outperform their counterparts.

CX 52

CX Customer Experience 52

Zendesk

NOVEMBER 2, 2022

Delivering truly world-class customer experience is a challenge in this (and any) economic climate, where leaders must stay on top of service best practices and customer expectations to remain competitive. Let’s look at common challenges for Risers and the actions they can take to become CX Champions. Become a CX Champion.

CX 52

CX AI Touchpoint Start-ups 52

Zendesk

OCTOBER 13, 2022

But those on the small-but-scaling side of retail don’t have to hustle on their own, especially when it comes to delivering an efficient, scalable customer experience through the high season and beyond. The CX Accelerator report showcases insights from nearly 5,000 customer service professionals all over the world. gated-cta-in-post].

Retail 52

Retail Customer Retention CX Gaming 52

1 to 1

JUNE 19, 2016

It brings me great pleasure to announce the call for entries for our annual Customer Champions Awards is open. Every year for the past 12 years, 1to1 Media has honored individuals at companies who go above and beyond for customers and employees.

Customer Loyalty 24

Customer Loyalty Customer Service Customer Experience 24

Zendesk

NOVEMBER 28, 2022

In the 15 years since its founding, Zendesk has been a leader in product innovation and a steadfast champion of putting customers at the center of every business, including our own. Zendesk’s original vision was to create “beautifully simple” software, enabling businesses to have easy interactions and act on customer feedback.

Innovation 98

Innovation Customer Relationship Customer Feedback Customer Experience 98

Zendesk

SEPTEMBER 16, 2021

Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to know where to focus your efforts as we navigate uncertainty in a post-pandemic world. After interviewing CX leaders from all over the world, ESG identified four levels of CX maturity: Champions – Businesses with a boast-worthy, well-oiled CX operation.

CX 52

CX Customer Satisfaction Customer Experience 52

Zendesk

SEPTEMBER 16, 2021

Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to know where to focus your efforts as we navigate uncertainty in a post-pandemic world. After interviewing CX leaders from all over the world, ESG identified four levels of CX maturity: Champions – Businesses with a boast-worthy, well-oiled CX operation.

CX 52

CX Customer Satisfaction Customer Experience 52

Experience Investigators

JANUARY 16, 2024

Could transforming your organization into a customer-first powerhouse be the key to unlocking unprecedented growth and loyalty? On this episode of Experience Action, Jeannie Walters engages with a truly insightful listener question, exploring how to permeate a customer-first mindset throughout every leadership tier. Let’s talk!

Customer Experience 52

Customer Experience Education CX Customer Feedback 52

Zendesk

SEPTEMBER 16, 2021

A lot goes into delivering a great customer experience (CX), but it can be hard to know which investments to prioritize as we navigate uncertainty in a post-pandemic world. After interviewing CX leaders from all over the world, ESG identified four levels of CX maturity: Champions – Businesses with a boast-worthy, well-oiled CX operation.

CX 52

CX Customer Experience 52