Aquire

NOVEMBER 18, 2021

As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up some retail customer service statistics to help enhance your customer journeys and boost customer experience in the new year. 65 retail customer experience statistics. 65 retail customer experience statistics. Talkdesk ).

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

Intercom, Inc.

MARCH 28, 2018

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver. High-quality answers to their questions.

NPS 213

NPS Start-ups Customer Expectations Sales 213

The Contact Company

APRIL 7, 2021

With 79% of consumers citing live chat as their preferred customer service contact method, the medium is only increasing in popularity. So, why is live chat important and how can you make sure your brand is doing it right?… How to do it right 1. … Why it’s important 1.Meets

Customer Service 40

Customer Service AI Customer Expectations Customer Experience 40

1 to 1

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. Here are a few highlights: Customer expectations raise the stakes for digital CX. But a just-in-time experience is one thing—consumers have higher expectations when it comes to services used over the long-term.

CX 29

CX Customer Expectations Technology Technology 29

Fonolo

AUGUST 29, 2019

Every year we ask: What can contact centers do to bolster their productivity, efficiency, and customer service offerings in the future? How can they survive and thrive in the face of so many variables? Note: These experts, who generously gave their time and know-how to this article, appear in alphabetical order by surname.

Contact Center 121

Contact Center AI Technology Technology 121

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s).

Social Media 59

Social Media Customer Service Start-ups Legal 59

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. We’re fresh from our first virtual global event, New at Intercom. Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. Enjoy this time.

Start-ups 118

Start-ups Innovation Sales NPS 118