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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customersexpectations, especially regarding communication channels. Changing Expectations. This article will cover the following: · Business Continuity.

article thumbnail

How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customersexpectations, especially regarding communication channels. Changing Expectations. This article will cover the following: · Business Continuity.

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Building a Customer Experience (CX) Strategy

CX Accelerator

However, most employees do not hear much about customers’ realities, experiences, and expectations. What if standards for every role could be defined by customer expectations rather than industry norms? All in all, you need to help your employees understand their role in CX while staying customer focused.

CX 261
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

However, most employees do not hear much about customers’ realities, experiences, and expectations. What if standards for every role could be defined by customer expectations rather than industry norms? All in all, you need to help your employees understand their role in CX while staying customer focused.

CX 182
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

However, most employees do not hear much about customers’ realities, experiences, and expectations. What if standards for every role could be defined by customer expectations rather than industry norms? All in all, you need to help your employees understand their role in CX while staying customer focused.

CX 182