closed-loop-followup Customer Experience Related Topics 
Qualtrics
APRIL 16, 2019
If the feedback is negative, it’s best to direct them to your customer service team ad close the loop with them privately without them spreading negative comments around the internet. If your customers aren’t leaving reviews, it’s probably because you’re not asking them to. Utilize your PR department.
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). All the leaders were asked the same two questions : 1.
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