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See the Winners of Fonolo’s 2018 Customer Experience Excellence Awards

Fonolo

Put your hands together and give it up for the 2018 winners of Fonolo’s Customer Experience Excellence Awards! We are honored to acknowledge two amazing businesses for their outstanding achievement in improving their customersexperiences through the offering of call-backs. It’s that special time of year.

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The role of AI in making CX more accessible and inclusive

Zendesk

Customer experiences aren’t meant to be one-size-fits-all. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. But its ability to make customer experiences inclusive and accessible for all will help shape a truly revolutionary future.

AI 98
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3 Essential Lessons Leaders Must Embrace to Transform Experience

Customer Bliss

With that in mind, I want to share three lessons that every leader must embrace to transform experience and earn the right to customer-driven growth. Honor your customers’ lives. I learned about humanity in business by watching my dad in his Buster Brown shoe store in Des Plaines, Illinois.

CX 130
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Leading Your Customer to the Right Choice

Beyond Philosophy

We discussed this concept in more detail on our Intuitive Customer podcast when we had a special guest, Dr. Jeff Parker, PhD, the Assistant Professor of Marketing from the University of Illinois, Chicago. One, in particular, speaks to how customers make decisions based on the information they encounter in a menu.

Retail 111
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Why We Think Things Are Good When They Are Bad

Beyond Philosophy

Many of the cult members were all in, leaving their spouses, selling all their possessions, and eventually turning up in a field in rural Illinois to wait for the Rapture. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Start-ups 182
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Customer Reach – July Newsletter

Taylor Reach Group

Contact centers, customer service and customer experience: news, views and how to's. As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. Newsletter. Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? Continue reading here .

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5 Top Customer Service Articles of the Week 10-10-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat.