Heart of the Customer

OCTOBER 6, 2014

Happy CX Day! If you haven’t already planned out your CX Day, head on over to www.CXDay.org to learn all that the CXPA has planned for this celebration of those driving customer loyalty through an improved customer experience. Mini-journeys of actual ShopHQ customer experiences. Darin Bryne, their Sr.

Legal 103

Legal Social Media CX Customer Loyalty 103

Beyond Philosophy

JUNE 28, 2019

However, the happier medal winner is the bronze medalist, and the reason we know this is the subject of this episode of The Intuitive Customer. The Intuitive Customer podcasts are designed to explain the psychological concepts behind customer behavior.

Customer Retention 121

Customer Retention Customer Loyalty Technology Technology 121

Beyond Philosophy

APRIL 19, 2019

In this episode of The Intuitive Customer podcast, our guest Professor Bill Hedgecock from the Carlson School of Management at the University of Minnesota shares his expertise on facial recognition and facial expression analysis technology and its application in Customer Experience programs. However, one must wonder….is

Technology 114

Technology Technology Customer Loyalty Innovation 114

Beyond Philosophy

APRIL 25, 2019

I believe both of these technologies are the future for Customer Experience and, in some cases, the now. 10 Things You Must Know To Establish And Preserve Customer Service Culture. Branding And CX: The Surprising Way They Work Together To Form Customer Loyalty. But is it creepy ? appeared first on.

Technology 118

Technology Technology CX Entertainment 118

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Retail 48

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132