Heart of the Customer

OCTOBER 8, 2014

I hope you had a terrific CX Day! I’ve posted about their strong communications program in the past , and it was evident on CX Day as always. We’re down to only 363 planning days before our next CX Day! Allianz also had a great celebration. The post Celebrating #CXDay appeared first on Heart of the Customer.

VOC 88

VOC Gaming CX Customer Experience 88

Heart of the Customer

DECEMBER 18, 2014

Yesterday, four of the CXPA’s CX experts spoke about the year in review, and what customer experience has in store for 2015. Is it the role of emotions? Employee engagement? Crowdsourcing journey maps? Watch the Google Hangout with Jim, Tabitha Dunn, Lynn Hunsaker, and Peter Haid as they discuss.

Customer Journey Map 83

Customer Journey Map Customer Experience Voice of the Customer Gaming 83

Beyond Philosophy

JUNE 28, 2019

With guest Dr. Bill Hedgecock, professor at the University of Minnesota in the Carlson School of Management, we explore the power of facial recognition with facial expression analysis software and what it can do to help you improve your Customer Experience.

Customer Retention 122

Customer Retention Customer Loyalty Technology Technology 122

Beyond Philosophy

APRIL 19, 2019

In this episode of The Intuitive Customer podcast, our guest Professor Bill Hedgecock from the Carlson School of Management at the University of Minnesota shares his expertise on facial recognition and facial expression analysis technology and its application in Customer Experience programs. However, one must wonder….is

Technology 114

Technology Technology Customer Loyalty Innovation 114

Kerry Bodine

JANUARY 4, 2017

Minneapolis, Minnesota. IQPC’s CX Exchange Telecoms. IQPC’s CX Exchange Retail. Walker B-to-B CX Summit. DMI Design Leadership Conference. September 24 – 26, 2017. Event Producers. Chief Customer Officer USA. January 30 – February 1, 2017. IQPC’s CEM in Telecoms Global Summit. January 23 – 26, 2017.

CEM 48

CEM CX Contact Center Retail 48

Qualtrics

JANUARY 9, 2019

Rupali Jain is a Senior Manager, CX Product Management Engineer in Seattle, WA. She graduated with a Masters of Science in Computer Science from the University of Minnesota. The post ‘Why Qualtrics’ – Rupali Jain – Senior Manager, CX Product Management – Seattle appeared first on Qualtrics.

Engineering 37

Engineering CX Sales Customer Experience 37

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. SOCAP Minnesota Chapter – Agent Hiring & Training: June 13, Bloomington, MN. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

CX Accelerator

DECEMBER 10, 2019

Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries. If I can help you thrive in any way in 2020, please do let me know. Find her work on the Tin Cans & String blog!

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

DECEMBER 10, 2019

Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries. If I can help you thrive in any way in 2020, please do let me know. Find her work on the Tin Cans & String blog!

Start-ups 182

Start-ups Gaming CX Customer Service 182

Beyond Philosophy

AUGUST 19, 2021

In this podcast, Professor William Hedgcock from the University of Minnesota discusses using facial recognition technology. The post 6 Resources You Should Have for Customer Experience Moving Forward appeared first on CX Consulting. Is Facial Recognition Creepy, Or Is It Just the Future? Subscribe today right here.

Customer Experience 104

Customer Experience Construction Technology Technology 104

Heart of the Customer

AUGUST 22, 2014

Great Comedians and CX Leaders both know their audiences. And, just like Robin Williams makes comedy look easy in this clip, the experiences at a USAA or Trader Joe’s looks simple – like anybody can do it. Yet so few do. They target their message based on their knowledge of their audience. You can see. Customer Experience'

Customer Experience 94

Customer Experience B2B Retail CX 94

Fonolo

APRIL 25, 2018

A joint study out of the University of Pennsylvania and the University of Minnesota found, compared to simply having acquaintances at work, work friends outperformed on most tasks. Whitepaper – Mastering #CX in the Contact Center: 7 Tips to Follow.

Contact Center 59

Contact Center Customer Service Customer Satisfaction CX 59

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

DECEMBER 15, 2021

Unfortunately, these interactions have become synonymous with poor, and even terrible, customer experience (CX). . In their look at how government organizations in the US are introducing chatbots , Government Technology saw significant savings in resources among state governments, including Minnesota and Iowa: .

Government 52

Government Omnichannel Social Media AI 52