Bill Quiseng

MARCH 27, 2024

Today I offer The QUI Rule also known as the GREAT Rule: Treat customers a little better than they want to be treated. You are happy because customers leave satisfied with your product or service. Satisfied customers feel that their experience is good, not better, just average. So don’t serve to satisfy customers.

Social Media 88

Social Media CX Customer Loyalty Customer Service 88

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? He started off studying apes, chimps, and monkeys in their social networks.

Social Media 156

Social Media Start-ups CX Customer Experience 156

Shep Hyken

NOVEMBER 1, 2022

Serve and Sell Your Customers with An Amazing Digital CX. Creating the Digital Experience That Builds Trust with Your Customers. Shep Hyken interviews Tim Hughes, co-Founder and CEO of DLA Ignite , and co-author of Social Selling: Techniques to Influence Buyers and Changemakers. Top Takeaways: The modern customer is empowered.

Social Media 98

Social Media CX Customer Service Sales 98

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Bill Quiseng

JANUARY 10, 2024

So I encourage you to remind yourself and your colleagues every day about each one of these reminders I published in 2023: 25 QUI QUOTE Reminders about Customers and Customer Service. QUI QUOTES Reminders about Customers and Customer Service 15 QUI QUOTE Reminders about Leadership and Employee Engagement. So, own it.

Customer Service 97

Customer Service Social Media NPS Innovation 97

Comm100

MARCH 20, 2024

The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1.

Government 75

Government Social Media Artificial Intelligence Legal 75

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. That being said: Social media platforms aren’t solely used for public brand-shaming. Added to this is their desire to make the brand aware of the complaint.

Social Media 237

Social Media Contact Center Non-Profits Education 237

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. I am not a millionaire.

Social Media 167

Social Media Customer Service Education Retail 167

Sprinklr

AUGUST 12, 2021

However, despite these challenges, it’s more important than ever to invest in social selling strategies to help your financial advisors engage customers across these digital channels. The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints.

Social Media 111

Social Media Education Sales Compliance 111

Doing CX Right

SEPTEMBER 26, 2021

Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info. The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right.

Social Media 111

Social Media Customer Service Customer Relationship CX 111

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Social Media 59

Social Media Customer Service Entertainment Customer Loyalty 59

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. We spoke to Messina on a recent podcast about this concept and how it applies to customer-driven growth. Bot platforms had informal interactions over the platform with customers.

AI 166

AI Social Media Artificial Intelligence CX 166

Sprinklr

AUGUST 24, 2021

There is an interesting story about an interview question at a bank where candidates were asked, “What do you think of social selling?” It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. So, what is social selling?

Social Media 111

Social Media Social Listening CXM Compliance 111

Bill Quiseng

DECEMBER 6, 2023

Ultimately, your employees will exceed customer expectations. Whether it is through recognition programs or your visible management, your employees must sense and believe in your conviction that they are your competitive edge – the reason why customers will return to your business. Trust builds relationships. Be GREAT out there!

Social Media 158

Social Media Customer Loyalty Customer Expectations Customer Service 158

Beyond Philosophy

APRIL 13, 2023

However, during my fuming, it also occurred to me that FOMO is a powerful driver of customer behavior. Part of the reason FOMO has become a part of our vocabulary is because of social media. To do so might mean social exile, which to some people, usually with a -teen at the end of the age, is a fate worse than death.

Social Media 78

Social Media Sports Gaming Education 78

Sprinklr

JULY 23, 2021

Selling has always been about relationships. But on social media, this concept is generally ignored. On today’s episode, Dennis Mathew and I talk about how to create genuine, authentic social selling relationships that will actually benefit your customers — and you. See all CXM Experience podcasts.

CXM 98

CXM Social Media 98

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Beyond Philosophy

FEBRUARY 21, 2020

Artificial Intelligence (AI) will transform the customer experience in many ways in the coming years. One area that we see interesting applications of AI Technology is the brand personification and social media management. Many of these communications will take place on social media platforms.

Social Media 158

Social Media Artificial Intelligence AI Technology 158

Bill Quiseng

MAY 10, 2023

So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. When it comes to customers and customer service, don’t be just good. Customer service excellence is not an attitude.

Customer Service 78

Customer Service Social Media Customer Loyalty B2C 78

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. Customer empathy is at the heart of Lush’s approach to building trust with its customers.

Customer Experience 169

Customer Experience Social Media Manufacturing Gaming 169

Beyond Philosophy

DECEMBER 14, 2023

In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming back for more. I knew these customers would leave my client when the competition had a good enough offer. After all, don’t loyal customers bring you repeat business?

Social Media 88

Social Media Customer Loyalty Technology Technology 88

Beyond Philosophy

DECEMBER 10, 2018

But they keep coming, despite the fact that social media offers much better tools for learning what customers are thinking. An important principle in both marketing and customer experience is that you should listen to your customers. Customers feel valued because you value their opinion. Survey Overload.

Social Media 158

Social Media Hospitality Hospitality Customer Survey 158

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. High volume of customer inquiries and requests.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Customer Think

MARCH 27, 2023

Conversational marketing can have a positive impact on the customer experience by using real-time conversations to build stronger relationships with customers and prospects, providing a natural interface for consumers to ask questions and get answers in real-time.

Customer Experience 75

Customer Experience Social Media Customer Loyalty Technology 75

Experience Investigators

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.

Customer Retention 98

Customer Retention Social Media Customer Loyalty Start-ups 98

Win the Customer

DECEMBER 11, 2023

In the evolving landscape of business, customer experience (CX) has emerged as the linchpin for success. For senior service managers, the ability to understand, measure, and enhance customer engagement is pivotal. Net Promoter Score (NPS) A fundamental metric, NPS reflects the likelihood of customers recommending your brand to others.

Sentiment Analysis 69

Sentiment Analysis Net Promoter Score Predictive Analytics Customer Experience 69

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. Customer Experience in E-commerce Trend Predictions for 2023. Multiple customer support options.

E-commerce 83

E-commerce Customer Experience Social Media AI 83

Lumoa

FEBRUARY 7, 2023

With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy.

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

Fonolo

MARCH 6, 2020

These days, the odds are pretty high that a business will have a presence on social media, interacting with customers and promoting their product. If you are just getting started or you haven’t considered how you can use social media to benefit your business, it’s time. Response Times. Be Proactive.

Social Media 122

Social Media Customer Service Contact Center Start-ups 122

TeamSupport

NOVEMBER 30, 2023

Your company’s reputation depends on excellent customer support. Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Although hiring staff can be costly, companies can’t afford to skip it if they are concerned about customer satisfaction.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Beyond Philosophy

APRIL 3, 2021

Throughout human history, it seems that around 150 is the number of meaningful relationships any human can maintain. Understanding why this is can help you optimize your ability to manage your team, your business, and even your social media feed. Key Ideas to Improve your Customer Experience. Complete this short survey.

Social Media 78

Social Media Management Consulting Customer Experience CX 78

Beyond Philosophy

DECEMBER 15, 2022

If so, then you are in the right place because we are going to share the secrets of how to go viral on social media. So, let’s say we have a story we want customers to hear. American Giant knew it was a natural fit ( #punny ) because many of its target customers were interested in technology. Frame it Properly.

Social Media 78

Social Media Entertainment Technology Technology 78

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. You can also achieve similar figures by building an omnichannel customer experience tailor-made for your business. Customer Satisfaction Score – CSAT 3.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Experience Investigators

APRIL 2, 2024

Your relationship with customers is built one step at a time. Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. And for good reason!

Touchpoint 52

Touchpoint Customer Journey Map Artificial Intelligence Customer Experience 52

SurveySensum

MARCH 27, 2024

Well, it could be that they are not listening to the voices of their customers properly. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer? This is where customer feedback enters the picture!

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Map Customer Relationship 105