Customers That Stick

MARCH 18, 2020

Are Customer Reviews Reliable? So, one of the first questions when asking if reviews are reliable is simply how many reviews there are. You’re much safer trusting large number averages than you are individual reviews. Individual reviews can be biased in both directions. The answer is simple.

Customer Relationship 78

Customer Relationship Customer Service 78

SurveySensum

AUGUST 29, 2023

According to Power Reviews, virtually every online shopper reads reviews. In the world of online shopping, where the touch and feel of a product are absent, customer opinions hold significant sway. However, peer reviews bring a refreshing change. Online reviews wield substantial influence.

Social Media 52

Social Media Customer Feedback Touchpoint CX 52

SurveySensum

NOVEMBER 2, 2023

Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

ClientSuccess

OCTOBER 25, 2022

As the role of a Customer Success Manager has become more and more essential to the ongoing growth and success of both customers and overall organizations, the ongoing responsibilities of CSMs have also evolved. What is a customer account review? Tips for hosting a successful account review.

Innovation 74

Innovation Sales 74

CallCare

JUNE 1, 2023

It’s easy to feel overwhelmed by the sheer volume of feedback you receive from customers online. And the fact that reviews and testimonials are often scattered over multiple platforms and sites can make effective customer feedback management p articularly difficult. Why does customer review management matter?

Customer Feedback 52

Customer Feedback Construction Customer Retention Sales 52

Help Scout

AUGUST 22, 2023

Use negative Yelp reviews for customer acquisition by responding with sincerity, honesty and warmth. Read the full article

Customer Acquisition 75

Customer Acquisition 75

Customers That Stick

FEBRUARY 14, 2020

One question is how can you nail your customer service job performance review? I would recommend that you go into your review armed with three things: metrics, stories, and a plan. Make sure you have those stories with you when you go into your performance review. Finally, have a plan for what you’re going to do next.

Customer Service 103

Customer Service Customer Experience 103

Zonka Feedback

AUGUST 25, 2022

Customer feedback is an essential part of a successful business. And without a strong customer review process, your strategy might be incomplete.

Customer Feedback 52

Customer Feedback Customer Satisfaction 52

Customer Think

NOVEMBER 16, 2023

Brand image is now influenced by multiple factors, from product efficacy to consumer reviews of customer support. In fact, online reviews have become major influencers […] Growing and curating a public reputation is a complex operation for brands in today’s consumer landscape.

Omnichannel 59

Omnichannel 59

Zonka Feedback

APRIL 7, 2022

Customer reviews help bridge the gap between the traditional "word-of-mouth" references and online customer feedback and influence your ability to gain new customers while keeping the existing ones. This helps highlight how you can serve them better down the line.

Customer Feedback 52

Customer Feedback 52

Intercom

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement. But they’re facing big barriers.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Intercom

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. We were operating in silos.

Start-ups 111

Start-ups Sales 111

MyCustomer Experience

MARCH 22, 2023

Review management has become an integral aspect of any proactive customer service process, increasing the potential for support teams to. 22nd Mar 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.com

Customer Service 52

Customer Service 52

MyCustomer Experience

JUNE 12, 2023

Consistency is arguably the most important aspect of delivering excellent customer service. Together with the use of review data, it can. 12th Jun 2023 By Michael Podolsky CEO and Co-founder

Customer Service 52

Customer Service 52

MyCustomer Experience

AUGUST 9, 2023

Online reviews have changed how businesses consider and connect with their customers. With platforms such as Facebook, Twitter, and. 9th Aug 2023 By Michael Podolsky CEO and Co-founder

Customer Service 52

Customer Service 52

Zonka Feedback

AUGUST 27, 2022

I've been living and working in Delhi for about five years now. Like any other day, I took the metro to reach my office in Gurugram. Although I own a car but honestly, who would want to get stuck in hours of traffic?

Customer Satisfaction 98

Customer Satisfaction 98

MyCustomer Experience

SEPTEMBER 20, 2022

HIt is far more expensive to find a new customer than it is to keep an existing one. Harvard Business Review determined that better customer. 20th Sep 2022. By Joanna Clark Simpson Head of Marketing at PissedConsumer.com.

Customer Retention 52

Customer Retention 52

MyCustomer Experience

DECEMBER 22, 2023

Businesses that want to build positive customer. Word of mouth is a powerful tool for spreading news about a brand, product, or service. 22nd Dec 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.com

Customer Experience 59

Customer Experience 59

Return Customer

MARCH 14, 2018

You probably already know how important the voice of the customer is for your business, but are you placing equal importance on finding the time to read them? Reading your reviews can do wonders for your business, and in this post, you’ll learn why. Here are three critical reasons to be reading your customer reviews.

B2C 77

B2C Voice of the Customer Customer Feedback CX 77

ClientSuccess

JULY 13, 2020

For some customer success teams, looking for new customer onboarding software can be a long, multi-faceted process. For every great recommendation there is a negative review out there somewhere. And in the world of customer success, vendor recommendations are paramount.

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Return Customer

SEPTEMBER 30, 2015

If you put yourself out there as a business, you better prepare for dealing with dissatisfied customers. Since consumers have developed a habit of checking online reviews before purchasing a product, it’s in your best interest to learn how to handle negative reviews. Learn how review websites work.

Social Media 122

Social Media Social Listening Customer Satisfaction Customer Service 122

Customer Think

JANUARY 28, 2024

Up against traditional marketing channels, as a peer-based recommendation, online reviews have a lot more sway with consumers, and the influence of online information sources on shopping habits is growing, with 98% of consumers sharing that they search local businesses online in 2022, an increase from 90% in 2019.

Customer Experience 72

Customer Experience 72

Customers That Stick

MAY 9, 2019

In this One Win Book Review, we take a look at The Intuitive Customer by Colin Shaw and Ryan Hamilton. Check out the video below to hear Adam’s one win that you can take away from The Intuitive Customer to improve your organization’s customer experience and customer service. Read the rest here. »

Engineering 97

Engineering Retail Customer Service Customer Experience 97

ClientSuccess

OCTOBER 26, 2020

As your SaaS business grows, you’ll need to establish processes to ensure existing customer revenue and growth are achieved. To ensure existing customer revenue, establish Quarterly Business Reviews (QBRs) with your customer success teams. What is a Quarterly Business Review (QBR)?

Sales 74

Sales Customer Relationship CRM Business Growth 74

Inside Customer Service

APRIL 11, 2024

This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. It also helps experienced customer service pros refresh their skills. Access to Customer Service Foundations for all participants. Who are our customers?

Customer Service 219

Customer Service Start-ups Customer Expectations 219

Callminer

AUGUST 14, 2023

Voice of the customer analytics is crucial for businesses to gather insightful customer feedback, utilizing strategies such as surveys, social media listening, in-app reviews, live chat, and more.

Social Media 324

Social Media Voice of the Customer Customer Feedback 324

Customers That Stick

JANUARY 23, 2020

In this One Win Book Review, we take a look at 501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting. Check out the video below to hear Adam’s one win that you can take away from 501 Ways to Roll Out the Red Carpet for Your Customers to improve your organization’s customer experience and customer service.

Entertainment 103

Entertainment Healthcare Customer Service Customer Experience 103

Experience Investigators

JULY 7, 2023

In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX (..)

CX 93

CX Customer Experience 93

Provide Support

MAY 20, 2019

The importance of online customer reviews. Modern customers start their search of products or services with thorough analysis of information available on the Internet. They visit company’s Facebook and LinkedIn pages and read available online customer reviews. However, what kind of platforms to choose? Read more.

Engineering 45

Engineering Customer Feedback Customer Service 45

Qualtrics

APRIL 30, 2019

It’s great news when you deliver great experiences, as FOMO kicks in and your happiest customers become your biggest advocates. But when customer experiences fail to meet expectations , it can be a real headache and leave a lasting impression on potential customers. Manage your online reputation with Qualtrics. Request a demo.

Close the Loop 38

Close the Loop Social Media Engineering Customer Loyalty 38

Customer Think

AUGUST 24, 2023

Source: BenBella Books, Inc.Innovation has long been an important element of business success. For years, astute business leaders have looked for ways to improve the quality and value of the products or services they offer.More recently, business.

Innovation 52

Innovation Customer Experience 52

Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The focus was on customer-generated reviews, like restaurant reviews.

Transportation 348

Transportation Technology Technology Social Media 348

Zonka Feedback

FEBRUARY 2, 2023

Client reviews are the key to developing a healthy business. Every review, positive or negative, offers value to your prospects and pushes them further along the sales funnel.

Customer Relationship 52

Customer Relationship Sales Customer Feedback 52

Win the Customer

SEPTEMBER 12, 2014

In digital world, thoughts and opinions are processed at lightning speed, so with the very real possibility of a customer’s negative experience going viral, businesses are making exceptional (and proactive) customer service an operational necessity. Customer Service'

Customer Service 137

Customer Service 137

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Touchpoint 103

Touchpoint AI Gaming Innovation 103

Adrian Swinscoe

APRIL 9, 2023

Braze, the customer engagement software platform provider, recently released their third annual Global Customer Engagement Review. The research, by surveying 1,500 marketing executives across 14 markets, […] The post Too much data, too few skills.

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