Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Creating a Customer Service Strategy That Drives Business Growth. Meet our 2022 CX Award Winners.

CX 91

CX Non-Profits Education Contact Center 91

Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Creating a Customer Service Strategy That Drives Business Growth. Meet our 2022 CX Award Winners.

CX 67

CX Non-Profits Education Contact Center 67

Zendesk

JUNE 29, 2023

Looking to start a new venture, the brothers—grandsons of Dutch immigrants—started serving espresso from a pushcart by the railroad tracks in downtown Grants Pass, Oregon. With a focus on providing great coffee (with a side of rock music) and exceptionally friendly service, the company grew throughout the Northwest.

Customer Service 52

Customer Service CX Start-ups Voice of the Customer 52

Win the Customer

SEPTEMBER 12, 2023

McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity. Personalization: The Cornerstone of Modern CX 1. Tailored Recommendations In today’s age, customers expect businesses to understand their unique preferences.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Kerry Bodine

JUNE 20, 2015

Service Providers. Portland, Oregon. Adaptive Path’s Service Experience Conference. Customer Service Experience. Customer Experience Summit Europe. March 21 – 23, 2016. San Diego, California. ISITE’s Delight 2015. October 5 – 6, 2015. November 15 – 16, 2015. San Francisco. Media Companies.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Chip Bell

MARCH 3, 2020

I was driving from Portland to Corvallis, Oregon, to deliver a keynote. As I continued on my journey, I reflected on the symbolism of how this scene could relate to customer service. We want customers to “cut to the chase” if their stories are taking too long to tell. It was early morning with light snow.

Start-ups 70

Start-ups Customer Service Innovation CX 70