Shaun Belding

APRIL 7, 2022

The Top 10 Customer Service Stories for 2021 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between. The Bad News The bad news is that 2021 picked up where 2020 left off […].

Customer Service 130

Customer Service 130

Help Scout

AUGUST 22, 2023

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers. Read the full article

Customer Service 76

Customer Service 76

Shaun Belding

JANUARY 29, 2020

If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.

Customer Service 130

Customer Service 130

Shaun Belding

FEBRUARY 6, 2020

The Top Ten Bad Customer Service Stories of 2019 Last week we published the Top 10 Best Customer Service Stories of 2019. This week, we flip the coin over and take a look at the ugly side – the Top 10 bad customer service stories of 2019. About our Top 10 Customer Service Stories lists […].

Customer Service 130

Customer Service 130

Help Scout

MAY 14, 2021

When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. We’re absolutely obsessed with customer success.”. But what does this actually mean?

Customer Service 110

Customer Service Technology Technology 110

Help Scout

AUGUST 22, 2023

In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential. Read the full article

Customer Service 105

Customer Service 105

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Story #1: The European Super League Creates a Super Big Backlash.

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

The DiJulius Group

JANUARY 3, 2022

The 3 Worst Customer Service Stories Last Year Hotel kicks out grandma & granddaughter at night, after they left a bad review The Baymont Inn & Suites called the police to remove a 63-year-old grandmother and her 6-year-old granddaughter after they responded to an email asking how their room was. CEO of Better.com fires 900.

Customer Service 102

Customer Service Customer Experience 102

eglobalis

JULY 13, 2023

A Personal Bank Story: How to Win, and Lose, a Bank Customer The post A Personal Bank Story: How to Win, and Lose, a Bank Customer appeared first on Eglobalis.

Customer Relationship 72

Customer Relationship Innovation CX Technology 72

cxservice360

NOVEMBER 4, 2021

Customer service stories are great ways to showcase how various businesses all over the world go above and beyond to delight both customers and prospects. Consumers would usually not share stories about their experience with businesses unless it was downright terrible or extremely delightful.

Customer Service 52

Customer Service 52

Help Scout

AUGUST 22, 2023

[TO BE DELETED] Test Customer Story Read the full article

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75

Help Scout

AUGUST 22, 2023

Your company may be sharing case studies, testimonials, and customer success stories — but are you doing it in a way that’s actually engaging? Read the full article

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Steven Van Belleghem

MARCH 1, 2023

So their service is truly relevant for its customers. ” So when you build for society, and for community at the center of your business, the loyalty and trust of all of your stakeholders, customers included, happens on an entirely different level. not just in English but in no less than 14 different Indian languages.

Hospitality 98

Hospitality Hospitality CX Agriculture 98

Help Scout

SEPTEMBER 27, 2023

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers. Read the full article

Manufacturing 52

Manufacturing Engineering Customer Experience 52

Help Scout

SEPTEMBER 28, 2023

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.” Read the full article

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52

Help Scout

AUGUST 22, 2023

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems. Read the full article

Customer Service 81

Customer Service 81

Help Scout

AUGUST 22, 2023

Since becoming a Help Scout customer, Mixmax has scaled its support solution without compromising a human and personalized customer experience. Read the full article

Customer Experience 52

Customer Experience 52

Help Scout

AUGUST 22, 2023

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences. Read the full article

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52

Help Scout

AUGUST 22, 2023

Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience. Read the full article

Customer Experience 52

Customer Experience 52

Help Scout

AUGUST 22, 2023

Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how. Read the full article

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52

Help Scout

SEPTEMBER 26, 2023

Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be. Read the full article

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52

Help Scout

AUGUST 22, 2023

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human customer experience. Read the full article

Customer Experience 52

Customer Experience 52

cxservice360

JULY 29, 2021

Sometimes when companies go above and beyond to delight customers, these customers are keen to show appreciation to the business and share their experience with others. The post Customer Service Story – The Roomba Vaccum Vaccum appeared first on CXService360 - Customer Service Articles, Stories and more.

Customer Service 52

Customer Service 52

Beyond Philosophy

JUNE 12, 2021

These things are part of three news stories that can provide insight into improving your Customer Experience. However, in this episode, we explore the lessons we can gain from the pain of three organization’s Customer Experience mistakes and avoid making the same ones. Key Ideas to Improve your Customer Experience.

Customer Experience 103

Customer Experience Management Consulting CX 103

CX Accelerator

JUNE 27, 2019

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Even if you don’t pay us.

CX 243

CX Customer Experience 243

Steven Van Belleghem

MAY 18, 2021

Hulu engages with customers by staying relevant in the current climate. The post Four fantastic customer experience stories you probably didn’t know yet (episode 8) appeared first on Steven Van Belleghem. Its internal culture lab aims to find moments that make sense for the brand to engage in.

Customer Experience 104

Customer Experience Healthcare CX 104

SurveySensum

JANUARY 8, 2021

As a company that is focused on improving the ways you help your customer, we reached out to our customers and community to collect some exceptional stories of customer experience. These are the stories of grit, determination, courage, and going above and beyond the call of duty. They now have a customer for LIFE.

Customer Experience 81

Customer Experience E-commerce Pharmaceutical Start-ups 81

Help Scout

SEPTEMBER 28, 2023

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page. Read the full article

Education 52

Education Engineering 52

Logicalware

SEPTEMBER 23, 2021

The change created a huge amount of work for the company’s customer service department. Overnight, the number of customer service cases increased by 500 per cent. In February 2015, we received almost 150,000 customer cases in just over 20 working days. Especially when you consider the story behind our journey.

Technology 98

Technology Technology Customer Service Sales 98

Steven Van Belleghem

MARCH 22, 2021

Four cool anecdotes about Customer Experience! If Zappos is out of stock in a customer’s size, agents are trained to look for shoes on competitor websites and direct customers there. Customer service at Zappos became an effort to build a relationship with customers and leave them with a good impression of the brand.

E-commerce 98

E-commerce Customer Experience Customer Service 98

Chip Bell

MARCH 17, 2020

It’s the stories that you tell. There has been a lot of research done to conclude what moves the needle on a customer’s affinity scale. hassle and red tape) can have far more of an impact on a customer’s evaluation than customer delight—a catchall phrase for taking customer expectations and adding to it (a.k.a.,

Customer Expectations 56

Customer Expectations Customer Experience Innovation Customer Service 56

Help Scout

SEPTEMBER 28, 2023

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience. Read the full article

Customer Experience 40

Customer Experience 40

Help Scout

JULY 11, 2023

Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience. Read the full article

Customer Experience 45

Customer Experience 45

The DiJulius Group

JANUARY 15, 2023

Poor customer service knows no boundaries and happens across all industries. And in this technological age, bad CX stories abound online with customers eager to vent about their worst customer service experiences so that potential customers can make informed decisions. Read Full Article.

Customer Service 52

Customer Service Customer Experience CX Technology 52

Steven Van Belleghem

JANUARY 27, 2021

The reason for the bump in sales is largely due to changes in customer behavior. Customers have gotten used to the ease and speed of online ordering, and increasingly expect the same level of control, choice and personalization when they visit a restaurant in person.

Sports 98

Sports Customer Experience Retail Sales 98

Customer Think

FEBRUARY 17, 2023

Around the time of my wife and I’s wedding anniversary, to celebrate, we took Monday afternoon off and went for a walk at a local nature reserve before going out to dinner.In the days running up to our anniversary, we had experienced a few stormy days,

Customer Experience 69

Customer Experience 69

The DiJulius Group

JANUARY 6, 2021

The Most Remarkable Customer Service Story I have ever Heard When is the best time to invest in your customer experience? Now is the time to make your organization’s customer experience your single biggest competitive advantage. 18 months ago. When is the second-best time?—NOW! Read Full Article.

Customer Service 119

Customer Service Customer Experience 119