Intercom, Inc.

NOVEMBER 8, 2022

As companies scale, they need robust, reliable software that can support their growth. Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. How our infrastructure scales alongside our customers.

Compliance 104

Compliance Technology Technology Customer Experience 104

TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Be Proactive: Support can no longer wait for customers to call.

B2B 81

B2B Customer Retention Customer Relationship Sales 81

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy? Understand your customers.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

SEPTEMBER 30, 2021

So to stay ahead of the competition it is necessary that you implement live chat for ecommerce to improve customer experience and drive more sales. Without it, these customers might have left your site, and worse, purchased from your competitors. The study shows that customers appreciate access to instant assistance. WHITEPAPER.

Sales 98

Sales E-commerce Social Media Customer Retention 98

Fonolo

NOVEMBER 17, 2020

Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Historic Call Center & Customer Experience Trends. We had to listen.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

CX Journey

APRIL 19, 2016

I've written many times about the importance of the employee experience, both on its own with regard to retention and performance and with regard to the impact of the employee experience on the customer experience. IDC's 2015 EXPERIENCES Survey work found that 81% of companies listen to customers about their experiences, but 69.4%

Customer Satisfaction 56

Customer Satisfaction Start-ups Sales Retail 56

Fonolo

FEBRUARY 7, 2013

The best way for a call center to stand out as a leader is through the customer experience. Most callers will begin subconsciously rating their customer experience from the beginning of the interaction, regardless of the channel; phone, web, social media, or mobile app. Customer Satisfaction Decreases as Hold Time Increases.

Contact Center 62

Contact Center Social Media Omnichannel Customer Satisfaction 62