Zendesk

FEBRUARY 7, 2022

Customer analytics is the process of gathering and analyzing consumer data to gain meaningful, relevant insights into buying behaviors and preferences. Companies can collect customer data from a number of touchpoints, including websites, apps, social media, and surveys. Predictive analytics.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

SurveySensum

NOVEMBER 23, 2023

Qualtrics Qualtrics is an NPS survey software that helps you measure, analyze, and improve your net promoter score. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email. Best Features Qualtrics allows you to create, distribute, and analyze web-based NPS Surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Qualtrics

APRIL 22, 2019

D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle. Build a predictive analytics portfolio. Enable a 360 view of prospects and customers.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

SurveySensum

DECEMBER 1, 2021

Wootric is an innovative NPS tool that helps you measure customer feedback at all touchpoints of the customer journey. It enables you to reach your audience easily by sending them NPS surveys in-app or via email, mobile, SMS, QR code, link, and more. Customers can be easily segmented according to their plans.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

OCTOBER 17, 2023

It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. CrowdSignal CrowdSignal is a customer feedback tool that allows businesses to easily build and distribute different types of surveys like NPS, CSAT, CES , etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

SEPTEMBER 11, 2023

That’s why customer experience strategy plays such an essential role in determining how well a business performs. It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83