Zendesk

FEBRUARY 12, 2024

Workforce engagement management is key to not only meeting, but exceeding customer expectations. By automatically assessing support using AI to pinpoint and fix gaps, AutoQA gives businesses 100 percent coverage of their customer conversations and a clear view of opportunities to improve, while removing the burden of manual review.”

AI 144

AI Customer Expectations Customer Satisfaction CX 144

Zendesk

JULY 26, 2023

Founded in 1875, Liberty London has long served those who appreciate the finer things in life: beautiful fabrics, high-end housewares, fashion, and more. Phygital means merging physical and digital experiences into one seamless conversation, enabling customers to enjoy personalized, conversational interactions across channels.

Retail 52

Retail E-commerce Start-ups Customer Service 52

Zendesk

JULY 12, 2023

Mishra contends that one of the most powerful applications for AI will be in helping businesses make use of the mountains of customer data they already have but struggle to process. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

AI 52

AI ML Artificial Intelligence Machine Learning 52

Zendesk

MAY 30, 2023

Boasting capabilities to gauge intent, language and sentiment, provide a summary of conversation, and make suggestions for macros, it represents the future of AI-assisted customer service. “We Through our partnership with OpenAI , generative AI helps agents and customers arrive at a resolution faster.

AI 52

AI Sentiment Analysis Retail CX 52

Zendesk

MAY 4, 2023

I’m attending in person on May 10 in San Francisco, and I’m excited to learn more about where the customer experience is heading. Well, I mean, first, just to be in person with our customers. There’ll be a lot of really cool opportunities to connect with people and talk about how Zendesk has impacted their customer experiences.

AI 96

AI Start-ups Customer Experience CX 96

Zendesk

MAY 18, 2023

This year we returned to the stage with a hybrid event, bringing together customers, partners, and community in San Francisco at the historic Pier 70 shipyard. Zendesk Relate is also where we share our vision for where customer experience is headed, based on our research and trends in the market.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

Zendesk

JANUARY 17, 2023

Leading retailers are now competing based on the quality of their customer service—and are building experiences that differentiate them in the market. Leading retailers are now competing based on the quality of their customer service—and are building experiences that differentiate them in the market. Shopping anytime, anywhere.

Retail 52

Retail Social Media Customer Experience Entertainment 52