Inside Customer Service

MAY 13, 2021

Irritated customers were at risk of leaving. 1 Stop showing agents the queue Most contact centers let agents know how many customers are waiting. Agents spend less time calmly upset customers when they're in a hurry. Unfortunately, upset customers are more judgmental and less open to solutions.

Contact Center 147

Contact Center Start-ups Entertainment Social Media 147

Win the Customer

JUNE 7, 2016

From automated purchasing and shipping to simple returns and mobile-friendliness, these are the modern conveniences your online customers expect from your business. Today’s customer expects a lot. Customers shop online because it’s convenient. How is this linked to your customers? Your customers expect it.

Customer Expectations 90

Customer Expectations Social Media Engineering Sales 90

CommBox

MAY 11, 2022

Customer service. Because keeping your customers happy isn’t just good for your karma. A whopping 93% of customers will make repeat purchases from companies that offer excellent service, while 83% feel more loyal to brands that respond to – and resolve – their complaints. It’s good for your bottom line, too. Contact Form.

Customer Service 98

Customer Service Artificial Intelligence Omnichannel CRM 98

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . You’ll find tons of great content on all things SaaS, including customer success.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . You’ll find tons of great content on all things SaaS, including customer success.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

CSAT.AI

APRIL 11, 2019

“If you don’t take the time to thoughtfully and accurately differentiate and define your culture you run the risk of being just another open floor plan with a ping-pong table.” – Colleen Finnegan, Recruitment Marketing at Squarespace “2018 Global Brand Health Report” – Hired. What about your customers?

Sentiment Analysis 52

Sentiment Analysis AI Customer Satisfaction Customer Experience 52

CX Journey

DECEMBER 20, 2017

An effective customer service solution has always been a tool that helps businesses stand out. However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Twitter-based customer service increased 250% from 2015 to 2017.

Social Media 54

Social Media Touchpoint Customer Expectations Customer Service 54

Intercom, Inc.

SEPTEMBER 9, 2022

In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention. It’s almost like a school for customer support.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Intercom, Inc.

DECEMBER 4, 2019

Brand Identity: When customers interact with your brand, is your value proposition clear? Squarespace, to cite one example, has a real consistency from its value prop (beautiful design), to its product to its brand identity. While Squarespace and Ryanair manage to make this alignment look easy, the reality is anything but.

B2B 209

B2B Innovation Start-ups Technology 209

Intercom, Inc.

OCTOBER 16, 2019

One approach to price setting is to think of pricing along a continuum with self-service pricing at one end of the spectrum (such as applications costing under $50/month, allowing customers to purchase with a credit card) through to enterprise pricing (such as applications costing $50-100,000 a year) at the other end. Gaining new customers.

Customer Acquisition 195

Customer Acquisition Sales Start-ups Invoicing 195

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. For instance, if I asked you that question, you could say, “I really like customers, and I really want to do right by them and make sure our product’s a good fit.” Or you could say: “Holy crap. We have a great sales force.

Sales 172

Sales Start-ups E-commerce Manufacturing 172

Zendesk

FEBRUARY 27, 2021

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Squarespace by Zenplates. Squarespace by Zenplates (Support) allows you to view customer, order, and line item information from your Squarespace store within the Zendesk Support ticket sidebar. eZSign DocuSign.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Zendesk

FEBRUARY 17, 2022

To increase your win rate, you need to attract the right customers and build a relationship with them. By creating the right lead magnet, companies can bring in more high-quality leads and convert them into paying customers. A lead magnet is a free asset or special deal offered to customers in exchange for their contact details.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Zendesk

OCTOBER 11, 2021

Services like Shopify, Square, and Squarespace have democratized the ecommerce landscape, allowing just about anyone with internet access to start a business. To maintain their competitive advantage, CX leaders have been using customer service quality assurance reviews to uncover product, process, and market insights. We dug deeper.

Scorecard 98

Scorecard Net Promoter Score CX NPS 98