Beyond Philosophy

OCTOBER 2, 2017

And they especially don’t like that the Rotten Tomatoes score now appears on the movie ticket purchasing site Fandango. Oddly enough, Fandango, which owns Rotten Tomatoes, is itself owned by two movie studios. This is a classic example of companies blaming other people for their own failure to focus on what customers want.

Customer Retention 133

Customer Retention Customer Feedback Customer Experience CX 133

Fonolo

OCTOBER 5, 2017

A chatbot is a computer program that automates certain tasks by chatting with customers through a conversational interface, like Facebook. Chatbots give brands from any industry the ability to engage with customers on a personal level. Fandango is an American corporation that sells movie tickets via the Internet.

Contact Center 75

Contact Center Retail NPS Customer Satisfaction 75

Chip Bell

MARCH 26, 2019

But off the beaten path words like Scaramouch, Bismillah, and Fandango are not in my everyday vernacular. Since everything I see in the world is a likely metaphor for customer service, I could not go very far with “Mama just killed a man!” The music is terrific and I am a major Queen fan.

Customer Service 40

Customer Service Innovation Customer Experience 40

Qualtrics

SEPTEMBER 24, 2019

If I were to ask you, “ are you able to confidently view the customer experience (CX) you deliver from the eyes of your customer ”, what would you say? Advances in technology and the significant volume of customer touchpoints that exist in today’s digital world mean CX has become even more complex than it was previously.

Close the Loop 20

Close the Loop CX Social Media E-commerce 20

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

FEBRUARY 22, 2018

How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Decision trees are how Chatbots help customers find exactly what they’re looking for: they map out a step-by-step process to discover the precise answer to the customer’s question in a conversational format.

Start-ups 45

Start-ups Artificial Intelligence Entertainment Customer Expectations 45