Zendesk

NOVEMBER 17, 2022

If your CX team isn’t leveraging customer data to create more personalized conversations, they’re missing out on an opportunity. Agents who are provided with context that a support platform provides are better able to resolve customer questions quickly. Build better customer solutions with new CX tools. The race to boost sales.

Engineering 97

Engineering Manufacturing Social Media Omnichannel 97

Zendesk

MAY 3, 2022

At this year’s Zendesk Relate , we are centering on our customers. Our global customer experience event only happens once a year. Our CEO, Mikkel Svane, and other Zendesk leaders will share the evolution of customer experience and reveal some exciting Zendesk product news and customer stories. What to expect.

Start-ups 98

Start-ups CX Technology Technology 98

Zendesk

FEBRUARY 8, 2023

We are delighted and honored to learn that we’re ranked #1 across three categories in G2’s 2023 Best Software Awards : #1 Best Software Product #1 Best Customer Service Product #1 Product for Mid-Market Pop the champagne! At Zendesk, we love to celebrate successes, but we know that we succeed only when our customers succeed.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

SurveySensum

NOVEMBER 15, 2023

You’re making waves in the industry, but here’s the scoop – you recently lost three of your high-value customers. But is there a way where you can gather feedback from users in a structured way and not only when you lose customers? They conduct regular customer surveys to gather feedback on their products and services.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Beyond Philosophy

OCTOBER 29, 2015

Lululemon is a brand with a loyal cult-like following, but Customers began to sour on the Lululemon brand last year. And it’s because they are realigning to their Customer-center. The new fit descriptions are designed to help Customers know which fit is appropriate for what activity. An important part of your success (a.k.a.

VOC 154

VOC Customer Experience Education Voice of the Customer 154

Zendesk

FEBRUARY 17, 2021

Listening to customers to create better CX. Leanna Nazzisi, Senior Manager of Customer Operation and Communication at Birchbox, talked about how the pandemic has changed CX. Nazzisi heads a team of 24 agents who answer questions and manage customer experiences with Zendesk. Know your customer. It was a lightbulb moment.

Retail 98

Retail E-commerce CX Start-ups 98

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Customer Contact East, Ft.

Customer Service 129

Customer Service Contact Center CX Education 129