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How To Build UNBREAKABLE Relationships With Your Customers

Beyond Philosophy

His book addresses the other 94 percent and the necessary steps they should take for their CX Transformation. Here are few critical moments in the discussion: 05:56 We learn the secret to not getting stuck in a CX Transformation process and losing momentum. Please tell us how we are doing! Complete this short survey.

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How to Successfully Change to a Digital Experience and Create ROI

Beyond Philosophy

For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. What do you do?

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3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers

Customer Bliss

In today’s episode, Lucy and I talk about how they define customer success and customer experience at Genesys and how she’s been leading the CX transformation in the organization. At Genesys, customer experience is defined as the journey along the way, and success is the outcome.

CX 89
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.