article thumbnail

Innovating with Crazy Customers

Chip Bell

Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.”

article thumbnail

Leading Contact Center Conferences and Events

Fonolo

3 Notable Contact Center Conferences and Events Healthcare Contact Center Times Conference, June 7-9 Atlanta, Georgia Looking to embrace a new era and elevate your contact center to new heights? Attendees will choose from over 80 breakout sessions to learn from the top minds in the industry.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

In The News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

As a swing state, Georgia politics have been a hotbed of activity and turmoil in the past few years. For example, Delta was drawn into the kerfuffle over the recently passed Georgia voting laws, which the opposition said restricted in some ways the ability for people to vote. The Takeaway. < [link] > Kelleher, Suzanne Rowan.

article thumbnail

How to Make Customers the Bull’s Eye of Your Target

Chip Bell

My river house in the mountains of North Georgia just got fiber optic high speed Internet. In Internet talk, we went from 10 mpbs to over 100 and the capacity to stream TV instead of using a pricey satellite dish. But one of the older TVs needed a fire stick to interface with the Internet. We wanted a 4K, not a 1080.

article thumbnail

Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

Customer Bliss

Make room to create innovative ideas. CX Click To Tweet. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations. Bucket 4: How do you improve resources for the employees and physicians? Think about performance improvement and understand the journey map.

article thumbnail

The Power of Customer Access

Chip Bell

One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. It is a small irritant, but one we face each time we are en-route and need to alert them to get our cat ready for checkout. Compare that small challenge with this one. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked.

article thumbnail

Serving Over Your Head

Chip Bell

His younger brother was the Georgia Writers Hall of Fame author, Raymond Andrews. He would later study art on a fellowship at the famed Chicago Institute of Art. His art hangs in many renowned museums around the world, including the Metropolitan Museum of Art in New York City. Andrews won the James Baldwin Award for his book Apalachee Red.

Sports 45