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The role of AI in making CX more accessible and inclusive

Zendesk

The Big Five tech companies recently announced a partnership with the University of Illinois on the Speech Accessibility Project , but AI company Voiceitt already has a beta app. The post The role of AI in making CX more accessible and inclusive appeared first on Zendesk.

AI 98
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3 Essential Lessons Leaders Must Embrace to Transform Experience

Customer Bliss

I learned about humanity in business by watching my dad in his Buster Brown shoe store in Des Plaines, Illinois. CX Click To Tweet. With that in mind, I want to share three lessons that every leader must embrace to transform experience and earn the right to customer-driven growth. Honor your customers’ lives.

CX 130
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See the Winners of Fonolo’s 2018 Customer Experience Excellence Awards

Fonolo

Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. Each year we are thrilled to acknowledge eminent recipients for their commitment to outstanding CX. It’s that special time of year.

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Why We Think Things Are Good When They Are Bad

Beyond Philosophy

Many of the cult members were all in, leaving their spouses, selling all their possessions, and eventually turning up in a field in rural Illinois to wait for the Rapture. The post Why We Think Things Are Good When They Are Bad appeared first on CX Consulting. They waited and waited, but the aliens never showed.

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5 Top Customer Service Articles of the Week 10-10-2022

Shep Hyken

This was the question on the minds of owners/operators of a major fast-food chain, 26 of whom I worked with in southern Illinois and the eastern central Missouri area. Kantar) How can brands make sure that their customer experience (CX) is different to competitors? CX Podcasts That Bring Real Value by Uniphore.