brand-reputation-management CXM Related Topics 
Sprinklr
OCTOBER 14, 2021
Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Brands that don’t take a unified approach to social listening face many common barriers to new value: Low visibility into the marketplace. Slow and reactive approach to change. Poor collaboration.
Sprinklr
JUNE 23, 2021
Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. Unified-CXM: An Inevitable New Category of Enterprise Software.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JULY 21, 2022
Telecom Customer Journey and Experience Management Explained. Before delving any deeper, let’s take a moment to define telecom customer experience management (CEM or CXM) and how brands in this industry have historically performed. Company Reputation. The Impact of COVID-19 on Telco CX.
ClearAction
JUNE 29, 2023
This is in contrast to Experience Management maximizing brand allies via referrals and quick wins, and Touchpoint Management maximizing revenue (or productivity for employee experience or nonprofits or governments) by reversing and offsetting churn. When it’s hard to close this gap, then manage expectations better.
Sprinklr
SEPTEMBER 16, 2021
How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. It’s important to understand the differences between the two and how to use both to build your brand monitoring strategy.
Lumoa
MAY 5, 2022
A holistic understanding of customer experiences can help close the gap, strengthen the brand and open up new opportunities for profitable growth. Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand.
CallCare
MARCH 21, 2023
However, in order to collate, measure and use customer experience data productively, a customer experience management process is typically required. This guide explains how customer experience management strategies work. What is a customer experience management strategy? What do customer experience managers do?
Expert insights. Personalized for you.
129 
Let's personalize your content