Sprinklr

SEPTEMBER 27, 2021

I have always been a BIG employee advocate for Sprinklr because the culture is in alignment with our core values. Much like Salesforce did with CRM, Workday with HCM, and ServiceNow with SCM — Sprinklr is quickly becoming the de-facto platform for Unified-CXM. “Sprinklr is pioneering a new and exciting software category.

CXM 83

CXM CRM Sales Innovation 83

Sprinklr

AUGUST 10, 2021

When conversational chatbots are working effectively, agents need to be trained and equipped like never before, because if they fail, the brand reputation is at stake and employee morale drops. When the predicted score rises above a certain point, refer them to your advocacy program.

AI 98

AI CXM Contact Center Customer Satisfaction 98

Sprinklr

JUNE 25, 2021

That led her to take on a variety of administrative roles—including at Sprinklr, the leader in unified customer experience management (Unified-CXM) software. Our founder is very passionate about helping companies make their customers and employees happier. How does the company support growth and development of its employees?

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

SurveySensum

JULY 2, 2023

It offers one-click surveys that provide insights into customer satisfaction, loyalty, and advocacy. NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction. Nicereply Nicereply is a customer feedback tool and sixth on our list of CSAT survey tools.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. CXM aims to overcome silos caused by the industrial revolution.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. CXM aims to overcome silos caused by the industrial revolution.

CXM 90

CXM Non-Profits Close the Loop CX 90

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132