Sprinklr

SEPTEMBER 20, 2021

As organisations navigate the final stages of complaints management modernisation before RG 271 goes into effect on 5 October 2021, it’s the right time to review your systems and processes to ensure your organisation is ready to scale. What technology enables successful complaints management?

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Zendesk

APRIL 9, 2021

CX management can help businesses meet customer expectations and provide positive experiences. What is CX management? One way some brands attempt to get a handle on everything is through CXM, or Customer Experience Management. CX management can help businesses meet customer expectations and provide positive experiences.

CXM 98

CXM CX Omnichannel Touchpoint 98

Sprinklr

AUGUST 10, 2021

And the answer an agent needs is in several different systems — CRM, auto-management, inventory, delivery, ticketing, etc. — Shrenik Jain is a Senior Director of Product Management at Sprinklr who drives AI innovations for Modern Care, the customer service solution in Sprinklr’s Unified-CXM platform.

AI 98

AI CXM Contact Center Customer Satisfaction 98

ClearAction

JANUARY 28, 2015

Exploring the Elusive ROI of Customer Experience Management. Investments that entice CXM ROI include CRM, loyalty programs, references, engagement programs, content/digital marketing, alliances, advertising, campaigns, deals, and closing the loop on negative voice-of-the-customer one-by-one. The Focus on Profit Growth.

Customer Experience Management 89

Customer Experience Management CXM Customer Experience Close the Loop 89

Sprinklr

SEPTEMBER 9, 2021

Customer care: Respond to customer pain points with an accurate and timely response and escalate any crisis to internal teams. Sprinklr Modern Research Lite is your entry point to Sprinklr’s industry-leading unified customer experience management (Unified-CXM) platform for modern enterprises.

Social Listening 110

Social Listening AI Social Media CXM 110

ClearAction

MARCH 23, 2015

Governance doesn’t get much airtime in customer experience management conversations and writings. " To summarize as it applies to CX management: The company leaders establish and monitor CX policies. Here are 3 keys to getting it right: CXM infrastructure, CX champions, and CX momentum. Just what is it, anyway?

Government 86

Government Customer Experience CXM VOC 86

ClearAction

FEBRUARY 27, 2017

Only 15% of voice of customer (VoC) programs are considered “very successful”* by their managers, according to the Temkin Group’s State of Voice of Customer Programs 2016 report. VoC reports do not speak the language of managers. VoC managers admit that they aren’t equipped to drive changes to the business.

VOC 71

VOC CXM Customer Experience Maturity Model Start-ups 71