RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. I have had the opportunity to interact with a tool that met almost all my requirements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. I have had the opportunity to interact with a tool that met almost all my requirements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

Taylor Reach Group

JULY 17, 2017

In an early attempt to provide more targeted and personalized experiences for consumers, companies would invest in data mining programs that promised a competitive advantage. However, their ability to maximize insights from big data was only marginally successful; unfortunately, there were not enough hamsters to turn the wheel.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

DMG Consulting

FEBRUARY 12, 2019

It reveals details about customers’ transaction path through the organization: which touchpoints they used, the route they took, the duration of each step, and where the journey ended. It provides a first-hand account of customers’ perception of the service journey by capturing sentiment and emotion, and the degree of effort expended.

Contact Center 74

Contact Center AI Predictive Analytics Data Mining 74

SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes. Since we know that CRM requires data, combining it with IoT is a perfect match.

Manufacturing 26

Manufacturing CRM Data Mining Omnichannel 26

ClearAction

DECEMBER 5, 2023

When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time. Your influence: You’re creating customer personas to guide touchpoint excellence.

CX 62

CX Non-Profits Data Mining Start-ups 62

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71