Callminer

FEBRUARY 16, 2016

It’s helpful to review speech analytics definitions to determine the right solution for your business’ individual needs. Here’s what the experts have to say.

182

182

Intercom, Inc.

MAY 24, 2022

Broadening the definition of mentorship. Before offering mentorship to another person, you should always think about whether the person in question definitely wants your help and is open to being mentored. Don’t push your advice onto another person if they haven’t expressed any interest.

Construction 118

Construction Education 118

Callminer

NOVEMBER 20, 2019

The post VOE Definition: What is a Verification of Employment (VOE)? Of course, entities outside of the recruiting arena may find the VOE process extremely helpful in deciding what degree of risk a potential business partner, loan recipient, etc. represents for their organization. appeared first on CallMiner.

VOE 140

VOE Legal Government Compliance 140

CSAT.AI

APRIL 5, 2023

The post Customer Service Dictionary: Important Definitions In The Contact Center appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. As new technologies and approaches are developed support will continue to evolve. Are you ready to evolve your customer support ?

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Lumoa

SEPTEMBER 11, 2023

The post The Definitive Guide to Creating a Standout Customer Experience Strategy appeared first on Lumoa. Experience the irreplaceable excitement of forging a productive partnership with your valued buyers as you progress from delivering plain old customer satisfaction to thrilling customer delight.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Zendesk

APRIL 11, 2022

The post Break-even point | Definition, analysis, and formula appeared first on Zendesk. Request a demo of Zendesk Sell today to easily calculate vital sales formulas, set KPIs, and keep your sales team on track to hit ambitious, achievable goals.

Gambling 98

Gambling Sales Manufacturing Start-ups 98

Zendesk

JANUARY 28, 2022

The post Lead funnel definition, stages, and strategy appeared first on Zendesk. It also generates regular funnel reports and tracks KPIs so you can fix trouble spots in the moment, not at the end of the year. Request a demo today and create a high-speed customer connection from awareness to purchase.

Social Media 98

Social Media CRM Sales Start-ups 98

Zendesk

JUNE 9, 2022

Definition, strategy, and examples appeared first on Zendesk. Using software like Zendesk can help you connect directly with your buyers and deliver the support they deserve and expect—no matter where they are, what they’re doing, or what device they’re using. The post What is omnichannel?

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Callminer

MARCH 14, 2017

Definition of Voice Analytics Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. Definition, Tips, Best Practices, and Challenges of Voice Analytics appeared first on CallMiner. This software was first leveraged for commercial purposes in the enterprise in […].

Contact Center 140

Contact Center Technology Technology 140

Zendesk

MAY 5, 2022

The post Internal customer service: Definition, tips, and examples appeared first on Zendesk. Employees are the backbone of your business, and it’s time that companies start treating their employees with the same level of care and consideration that they give to their customers. It’s time to be an employee-first company.

Customer Service 98

Customer Service B2C Start-ups Legal 98

Lumoa

SEPTEMBER 11, 2023

The post The Definitive Guide to Creating a Standout Customer Experience Strategy Template appeared first on Lumoa. Experience the irreplaceable excitement of forging a productive partnership with your valued buyers as you progress from delivering plain old customer satisfaction to thrilling customer delight.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Callminer

SEPTEMBER 30, 2019

Gain an understanding of data mining, including data mining techniques, tools for data mining, and data mining best practices you should know.

Data Mining 182

Data Mining 182

Zendesk

FEBRUARY 17, 2022

Note that every company will have their own definition of when a lead moves from awareness to consideration and from consideration to decision. Definition, stages, and examples appeared first on Zendesk. Once you understand who your ideal customer is, you need to create a journey that correlates with your sales funnel and/or pipeline.

Social Media 98

Social Media Sales Education CRM 98

Callminer

DECEMBER 12, 2019

There is no single perfect approach to improving the employee experience. Here are some best practices for creating an ideal experience within your company.

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Zonka Feedback

APRIL 5, 2024

Sometimes, customer journeys may seem simple and straightforward, however, your customers go through a variety of stages and experiences before buying your product and actually becoming your customers. Behind a chunk of customers, there is always a group of people who thought of buying a product or service but actually did not convert.

Customer Journey Map 45

Customer Journey Map Customer Experience 45

Zendesk

MARCH 21, 2022

In this piece, we cover: Value chain definition. Value chain definition. Value chain definition, model, and examples appeared first on Zendesk. If you’re wondering how all that gets accomplished, keep reading. Benefits of value chains. Porter’s value chain. Value chain vs. supply chain. How to create a value chain model.

CRM 98

CRM Manufacturing Sales Start-ups 98

Callminer

JANUARY 26, 2020

In this post, we discuss customer empathy and why it’s crucial for a positive customer experience, as well as tips for how you can start building and deepening customer empathy in every interaction.

Customer Experience 207

Customer Experience 207

Zendesk

DECEMBER 17, 2021

It’s worth noting that sales mix can also refer to the variety of products sold by a company (or the “mix” of “sales,” if you will), but for business purposes, we’re going to use the definition above. Definition, formula, and best practices appeared first on Zendesk. Sales mix is one of the more fast-paced sales analytics.

Sales 95

Sales Sports CRM 95

Aquire

OCTOBER 22, 2021

Definition, Formula, Importance, Optimization appeared first on Acquire. What’s your conversion rate? How do you plan on improving it? Let us know in the comments. Also share this on social media to spread the word. The post What is Conversion Rate?

Net Promoter Score 102

Net Promoter Score Social Media Start-ups Sales 102

Callminer

NOVEMBER 19, 2019

Employers and other entities that need to check an individual's prior work history can call upon an arsenal of tactics, including Verification of Employment (VOE).

VOE 182

VOE 182

Knowmax

FEBRUARY 26, 2023

The post First Contact Resolution: Definition, Importance & 6 Ways To Improve It appeared first on Knowmax.

Customer Experience 52

Customer Experience 52

Customer Think

JANUARY 8, 2024

Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

AI 59

AI CX Customer Experience 59

Kerry Bodine

JULY 21, 2020

The post The Definitive Guide to ONLINE Customer Experience Events appeared first on Bodine & Co. With the world in flux, now’s the time to focus on growing your career and your customer experience practice. Use this list of online CX events to get started — no matter where you are in the world!

Customer Experience 71

Customer Experience CX 71

Help Scout

AUGUST 22, 2023

A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships first Read the full article

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91

Callminer

AUGUST 8, 2018

Collection strategies help to determine which accounts have a higher probability of losses, categorize the different types of customers, and prioritize and target customers.

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182

Callminer

NOVEMBER 20, 2019

An understanding of the CFPB arbitration rule illuminates some of the struggles between organizations and consumers. Learn more about its implementation and its implications.

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182

Help Scout

AUGUST 22, 2023

A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article

Customer Service 80

Customer Service 80

Callminer

MARCH 7, 2017

Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. The post What is the CFPB Consumer Financial Protection Bureau?

Compliance 140

Compliance Government 140

Zonka Feedback

NOVEMBER 3, 2023

In today’s data-driven world, businesses are constantly searching for ways to unlock insights from the vast amounts of unstructured textual data they gather daily. It is the

Customer Feedback 59

Customer Feedback 59

Zendesk

OCTOBER 18, 2021

In this guide, we’ll provide a clear unique selling proposition definition and answer some of the most common questions people have about USPs. Unique selling proposition definition. We’ll also show you 10 unique selling proposition examples to jumpstart the tricky process of crafting the perfect one to increase sales.

E-commerce 98

E-commerce Finance Sales Non-Profits 98

Help Scout

AUGUST 22, 2023

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support. Read the full article

80

80

Zonka Feedback

SEPTEMBER 15, 2023

SaaS, short for software as a service, is a business model where a company develops a piece of software and takes full care of its maintenance, security, infrastructure, and updates. Customers, in turn, access the software by paying a recurring fee (typically monthly or annually).

Customer Feedback 59

Customer Feedback 59

Callminer

FEBRUARY 25, 2020

Read how Robotic process automation works, our best practices for implementing RPA, and tips for overcoming common challenges faced during implementation.

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Callminer

SEPTEMBER 9, 2019

Here’s what you need to know about Net Promoter Score (NPS), how it works, and techniques, along with expert NPS best practices you should know.

NPS 182

NPS Net Promoter Score 182

Hodusoft

JANUARY 27, 2023

VoIP Phone System - A Definitive Guide As internet systems continue to evolve, more and more companies are turning to VoIP as their communication solution of choice. With the global VoIP market valued at a whopping $123.3 billion in 2021, it’s clear that this technology is here to stay.

CRM 52

CRM Start-ups Customer Relationship Management Technology 52

Zendesk

DECEMBER 1, 2020

Digital transformation definition. What is digital transformation? Digital transformation examples. Digital transformation and customer experience. Main areas of digital transformation.

AI 98

AI Technology Technology Artificial Intelligence 98

Callminer

APRIL 23, 2019

The post What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices appeared first on CallMiner. Partners; Twitter: @ispartnersllc. What are your company’s biggest challenges when it comes to PCI compliance?

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159