DEI Benefits Business
Customer Think
JUNE 13, 2023
Diversity, equity, and inclusion (DEI) is an important focus in today’s workplace. At least a few DEI initiatives are likely incorporated at your […]
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Customer Think
JUNE 13, 2023
Diversity, equity, and inclusion (DEI) is an important focus in today’s workplace. At least a few DEI initiatives are likely incorporated at your […]
InteractionMetrics
DECEMBER 13, 2023
” DEI programs may be right, but it’s no secret that they are controversial in the workforce. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. DEI: Definitions Definitions matter. DEI: Definitions Definitions matter.
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
InteractionMetrics
OCTOBER 25, 2023
Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities. True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities. The objective?
Customer Think
DECEMBER 18, 2023
” DEI programs may be right, but it’s no secret that they are controversial in the workforce. Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. It’s more fundamental than that — it’s simply right.”
Help Scout
NOVEMBER 16, 2021
As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout. Read the full article
Qualtrics
MARCH 22, 2021
Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . We have worked with companies and DEI experts across the globe to build a validated solution. What is diversity, equity, and inclusion (DEI)?
Qualtrics
OCTOBER 30, 2020
Here’s how to speak the language of your leadership team to get buy-in for your DEI program. But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty? But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty?
Customer Think
AUGUST 17, 2021
New software-backed-services offering empowers customers like Headspace and Chime to identify DEI smoke points and chart a course to solving them.
Qualtrics
MARCH 30, 2021
Embedding DEI across the organization drives better outcomes for all. But too often, DEI initiatives become siloed without creating impact. But decades of so-so progress suggest most organizations are still struggling to build momentum on DEI. DEI is your biggest business success lever. Programmatic approach.
Help Scout
AUGUST 22, 2023
A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago. Read the full article
Qualtrics
SEPTEMBER 15, 2021
Promote equality and inclusion in your workplace with our DEI eBook. The post How Milwaukee County is getting DEI data right appeared first on Qualtrics. This was used to make the first update to the county’s strategic plan in 20 years. Download Now.
Fonolo
JULY 28, 2022
More than ever, employers are recognizing how important it is to have an individual or a hiring team that’s dedicated to maintaining high Diversity, Equity, and Inclusion (DEI) standards. What does DEI really mean? Make a plan that defines what DEI looks like at your organization. Let’s take a closer look.
Help Scout
AUGUST 22, 2023
The steps Help Scout has taken to climb out of diversity debt, and the goals we’re setting to reflect a more representative balance across multiple axes of diversity Read the full article
Qualtrics
MARCH 2, 2021
Learn from the experts taking action to improve DEI. The post Airbnb DEI Chief on 9 ways to create a culture of belonging appeared first on Qualtrics. They do this by inviting a wide array of voices – especially those that have been underrepresented in the decision-making process – to contribute. How to create a culture of belonging.
Help Scout
AUGUST 22, 2023
A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year ago Read the full article
Zendesk
JUNE 23, 2023
Do you think there is a connection between diversity, equity, and inclusion (DEI) in the workplace and employee experience (EX)? I think DEI is a very important component of the employee experience. In the same vein (and with your CMO hat on), how vital is having a robust internal culture around DEI and having a strong brand?
Help Scout
AUGUST 22, 2023
Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face. Read the full article
Fonolo
JUNE 2, 2022
2. Ensure every agent receives ongoing Diversity, Equity, and Inclusion (DEI) training. Making basic DEI training a core part of your call center training strategy will also help them empathize more and improve their interactions with customers. 3. Employ technology that agents need to do the best work possible.
Fonolo
JUNE 2, 2022
2. Ensure every agent receives ongoing Diversity, Equity, and Inclusion (DEI) training. Making basic DEI training a core part of your call center training strategy will also help them empathize more and improve their interactions with customers. 3. Employ technology that agents need to do the best work possible.
SugarCRM
APRIL 20, 2018
Una cosa possiamo affermare con certezza: il nuovo Regolamento Generale sulla Protezione dei Dati (GDPR – General Data Protection Regoulation) avrà un impatto molto significativo. Il nuovo Regolamento, che diventerà operativo il 25 maggio 2018, farà dell’Europa un leader mondiale in materia di protezione dei dati.
Qualtrics
JULY 15, 2021
Today we’re publishing our DEI report, as part of our ongoing commitment to transparency. Qualtrics DEI bi-annual report - Q2 2021. To be successful, DEI needs to be elevated beyond the office’s DEI leader. For more than a year, we all faced incredible challenges. Going forward, we will share our data twice a year.
Zendesk
FEBRUARY 25, 2022
McKinsey also found that female leaders are up to twice as likely to spend time outside their formal roles on DEI work compared to their male counterparts. Female leaders are up to twice as likely to spend time outside their formal roles on DEI work compared to their male counterparts.
Comm100
AUGUST 21, 2023
Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. To tackle this, many Admissions departments have implemented DEI initiatives to attract and support underrepresented groups.
Qualtrics
OCTOBER 26, 2021
Learn from experts on how to retain top talent, make future-of-work decisions, address DEI gaps, recruit the best candidates, and ensure that employees can thrive in a hybrid work model. Constantly reinforce commitments to DEI, and back it up with action. Learn how you can build your own DEI strategy here. Take action.
Qualtrics
MAY 27, 2021
At each stage of the candidate experience, there are opportunities to drive better results around diversity, equity, and inclusion (DEI). Here are a few ways to do that work: Articulate your DEI strategy. Not having a well-articulated DEI strategy can come off as lip service or less than authentic to diverse candidates.
Qualtrics
FEBRUARY 5, 2021
IT leaders are uniquely positioned to partner with their HR teams and really move the needle on DEI programs. Once HR and DEI leaders are armed with the right tools, IT can further support them by setting up automations, as well as ensuring accurate and timely data is gathered and protected so that HR can rely on it for its people processes.
ClearAction
NOVEMBER 14, 2022
Focus your EX Council and CX Council (steering committee or other governance) on resolving and preventing “ execution silos ” as a prerequisite to reducing “ operational silos “ Expand your DEI (Diversity, Equity & Inclusion) team’s focus on silo prevention.
Help Scout
APRIL 27, 2021
Launched a public DEI dashboard. First team retreat with 12 people. 40+ people in 23 cities and 7 countries. Raised $12m from Foundry Group and Converge. 50 million. customer conversations. Launched brand update and mobile app. content subscribers. 60+ people in 42 cities and 11 countries. 200 million. customer conversations. and live chat.
Qualtrics
SEPTEMBER 9, 2021
33% are currently experiencing a diversity, equity and inclusion (DEI) transformation (32% are preparing to experience one). Finally, 46% say diversity, equity, and inclusion (DEI) is a very important agenda item, with 31% saying it’s a priority. Some of these transformations are no doubt tied to changes brought about by COVID.
InteractionMetrics
JUNE 21, 2023
In the context of sensitive employee feedback like DEI surveys and engagement surveys, most researchers consider the option for anonymity to be essential. Market researchers generally provide the option for customer anonymity so that respondents who might otherwise feel embarrassed or fear reprisal can answer honestly.
Buyer Persona
MARCH 2, 2022
Some are addressing social issues as we see a rise in DEI (Diversity, Equality, Inclusion) initiatives and positions within corporations. Overlooking the importance of Social and Governance in the ESG equation. At times equating ESG with only environmental sustainability.
Qualtrics
DECEMBER 9, 2020
This year has repeatedly reminded us of the importance of focusing on diversity, equity, and inclusion (DEI) in the workplace, as well as growing expectations from employees, that this will be an operational imperative in the companies they want to work for. Find out more ways to support belonging through workforce DEI.
Qualtrics
APRIL 30, 2021
Read more: 8 expert tips for fostering equity in the workplace. 10 ways to reduce bias in interviews.
Qualtrics
FEBRUARY 2, 2021
In 2021, HR will play a continued role in supporting diversity, equity, and inclusion (DEI) efforts, uplifting employees from underrepresented groups, and building out robust DEI strategies. Doubling down on diversity, equity, and inclusion efforts.
Qualtrics
OCTOBER 4, 2021
More than half of workers agree workplace mental health is a Diversity, Equity and Inclusion (DEI) issue. Root out discrimination and harassment . Just over a quarter of people (26%) who have left a job for mental health reasons say that experiencing, witnesssing or hearring about discrimination or harassment was one of the reasons.
Qualtrics
OCTOBER 21, 2021
DEI requires taking an innovative approach. Unlike so many other diversity, equity, and inclusion (DEI) solutions, Qualtrics helps you understand not only the overall sense of belonging across your organization, but also how it differs across different diversity groups. One is led by people with diverse backgrounds and perspectives.
Intercom, Inc.
DECEMBER 16, 2020
“I think the worst thing we could do is hire a whole cabal of business graduates who have a very, very siloed view of how commercial relationships work, but don’t necessarily have product aptitude or don’t necessarily have great communication skills or aren’t really great at building cross-functional relationships,” she says.
Aquire
NOVEMBER 17, 2021
Taking part in events and sustainability or DEI initiatives is also a good way to make your brand known (make sure you genuinely care about those causes though, because customers can always tell). For example, footwear and apparel company Allbirds is building its reputation as a sustainable company that cares about the environment.
Qualtrics
MARCH 24, 2021
Called “the most important business book of the year” by Esquire, Belonging is a must-read for HR leaders invested in making real progress on DEI. By Kathryn Jacob, Sue Unerman and Mark Edwards. They then lay out a blueprint for creating allies throughout your organization, to galvanize difficult-but-necessary change.
Qualtrics
AUGUST 23, 2021
Read more: Airbnb DEI Chief on 9 ways to create a culture of belonging. A sense of belonging not only meets your employees’ basic needs, it inspires their work and drives better business results. How do you get started? Lead by example by bringing your authentic self to work. Meeting people where they are.
Zendesk
MAY 5, 2022
Internal support teams can provide information about: Corporate policies: Employee handbooks, DEI guidelines, etc. The IT department may also help provide internal customer service with HR or they may have a separate team dedicated to technical support questions. Employee benefits: Health insurance, retirement funds, gym memberships, etc.
Qualtrics
AUGUST 26, 2021
Read more: HR Leader’s Guide: How to apply DEI to your employee experience program. These identifiers often come from the company HRIS, but could also be self-identified in an anonymous survey. What are the benefits of inclusion in the workplace? A diverse and inclusive organization ensures all voices are heard.
Steven Van Belleghem
NOVEMBER 28, 2023
Consumers really expect business to act and leverage its comparative advantage to inform debate and deliver solutions on climate, DEI, and skill training. Source: Edelman Trust Barometer 2023 And we have seen an increasing number of companies investing in solving tangible world problems for the past year.
Help Scout
SEPTEMBER 28, 2021
During each new hire’s first week, they meet with members of the people team for onboarding sessions like Welcome to Help Scout, Benefits & Payroll, Career Development, DEI at Help Scout, and Remote Team Connectedness.
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