Qualtrics

DECEMBER 9, 2020

As we look ahead, to remain competitive over the next decade businesses will realign their operations around XM by embedding these same CX capabilities across every core business pillar - customer, employee, product, and brand. Modern XM is about moving from measurement to action. Iconic brands finding a competitive advantage with XM.

Sentiment Analysis 32

Sentiment Analysis Artificial Intelligence Government Machine Learning 32

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Qualtrics

MARCH 7, 2019

The XM Platform Innovations: Research to Drive Product and Brand Experience Breakthroughs. We kicked off our main stage with a recap of the XM Platform – a powerful system of insights that enables organizations to embed experience data into every single business decision they make. XM Solutions. Expert Review.

Innovation 29

Innovation Government Compliance Touchpoint 29

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Joakim Thörn – XM Scientist and Keynote Speaker. LinkedIn : [link] /. Website : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

FEBRUARY 15, 2023

The importance of customer satisfaction From product design to marketing to sales to customer support – there’s no team in your business that shouldn’t be focused on customer satisfaction. The XM Institute has found that positive customer experiences are intrinsically linked to customer loyalty. More on that later.)

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. Because, when the feedback is captured in thousands, it is impossible to process all these data manually or using a spreadsheet or other legacy software. . Lack of refinement in the software. SurveySensum.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52